Julian K. Pruett

**** ********* ***.

Smyrna, TN 37167

615-***-****

adxjun@r.postjobfree.com

Professional Summary: Experienced Desktop Support Technician with 13 years of expertise configuring hardware, devices and software setups to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines.

Experience:

HCA Nashville, TN 06/2017 – Present

Sr. Support Technician:

Primary responsibility to deliver Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Responsible for Active Directory Account provision/disable and Access control management.

Contributed to development, administration and testing of disaster recovery plans.

Support security, legal, audit with forensics/discovery. Perform customer interaction when fulfilling requests.

Perform proactive cleanup activities within Active Directory PC’s.

Works effectively on a continuing basis with customers to understand and explain business and technical issues.

Responsible for setup and deployment of all IT equipment for FTE and contractor employees.

Responsibilities in AD migration projects relative to skillset.

Required to be part of an on-call support rotation.

State Volunteer Mutual Insurance Company Brentwood, TN 06/2009 – 03/2017

Network Support Specialist:

Primary responsibility IT-Support and Maintenance for all users.

Provide phone support and assist customers with website issues.

Active Directory Maintenance Enable/disable, reset passwords, add PC’s to domain.

Windows XP, Windows 7 and Windows 8 Operating System Troubleshooting.

Responsible for monitoring network performance using SolarWinds Orion

Responsibility for staging and implementing all user desktop/laptop computer equipment and peripherals.

Laser printer, Copier, Bar Code printer, and Line printer setup.

Responsible for maintaining and stocking inventory closet including the recycling and discarding of old equipment.

Responsible for Aruba Wireless network troubleshooting WPA/WPA2 Enterprise.

Responsibility troubleshooting/support of all desktop software applications, including but not limited to: MS Office Suite, Expensable, Trend Antivirus, Quark, VPN (FortiClient), Concur Solutions, remote connectivity, ImageRight document imaging software; in-house developed software applications; Avaya telephony system.

M-Tek Manchester, TN 10/2005 – 11/2008

Back Folder/Lead Inspector:

- Folded leather parts in a traditional production line setting.

- Lead charge of Quality Assurance.

- Inspected parts for blemishes.

- Returned rejected parts.

- Trained new employees under company’s guidelines.

- Handled shipping and receiving.

Munroe Regional Medical Center Ocala, FL 04/2002 - 04/2005

Food & Nutritional Service:

- Ensure that patients receive their meals timely.

- Verify patient’s diets in order to achieve nutritional adequacy.

- Ensure that patients are receiving correct food portions.

- Ensure that patients receive good customer service

Education:

ITT Technical Institute

December 2,2007- December 9,2010

Associate in Information Technology- Computer Network Systems

Computer/Technical Skills:

Assembly Press Machine, Microsoft Office 03-13

Pneumatic Tools, Sonic Welder, Windows 95/98/XP/Windows 7 & 8

Remote troubleshooting tools: Remote Desktop, NetMeeting, LogMeIn Rescue.

Injection Mold Vacuum Form Machine, Running Network Cables,

VMware Software, Cisco Technologies, Microsoft Exchange, Aruba Wireless

Networks, Linux, Catalyst Switches, Juniper Networks, Symantec NetBackup,

Strengths:

Desire to learn, highly motivated, self-control, excellent strength of character and dependability.

References: Available Upon Request

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