Vanessa D. Duckworth- Parnell

**** ********** ****

Memphis, TN 38128

adxjtw@r.postjobfree.com

901-***-****

EXPERIENCE: Over fifteen years experience in multiple types of Customer Service Representation, office settings, data entry and technologies. Active listening skills, 65 wpm, and effective communication skills.

EDUCATION: Rust College Holly Springs, MS 2007-2012

B.S. in Business Administration (Management)

South Delta High School Rolling Fork, MS 2003-2007 High School Diploma

EMPLOYMENT:

●Robert Half- Advertising Credit Bureau, Memphis, TN - CSR February 2022- current

●Quality Staffing of America- Work from Home Patient Service Representative 9/10/2021- 1/18/22

Scheduling orders, working with Prior Authorization with insurance with AETNA, CIGNA, Medicaid and multiple insurances. I also answer patient inquiries about billing, procedures, policies and available services. She sometimes deals with complaints. She also acts as a liaison between patients and insurance companies, and facilitates communication between patients and doctors, medical staff and administrative staff.

●Parnell Enterprise 2018-2021 COVID ended job

Customer Service Representative/ Sales

Provide high quality service to our customers. Answering numerous calls at a time. Taking online orders and producing contracts for sales. Filing invoices Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problems or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Payroll assistant.

●Rust College December 2013-October 2014

Holly Springs, MS

Data Entry Coordinator where my duties consisted of post information reflecting

transcripts. Enter class schedules and update when required. Prepare letters to

answer requests or questions concerning grade point averages. Prepare purchase

orders for supplies and equipment. Assist in posting grades to transcripts at each

end of semester. Assist in processing changes to student course schedules during

the scheduled changed periods; counsel students as to the policies and procedures;

review forms for completeness, accuracy, and proper authorization and record

changes on official student course schedule records.

●Jacob Law Group Debt Collector

Oxford, MS July 2012- February 2013

Duties consisted of making collection calls and attempts to try to get delinquent

credit card and mortgage loans current or on active payment plan according to the

FDCPA laws (Fair Debt Collection Practice Act.)

●WURC 88.1 FM Rust College Public Radio Station Office Manager

Holly Springs, MS September 2007- 2012

Work with budgets and DAD server systems. Radio personality and worked diligently with Microsoft Office works, Word, and Excel. Setup equipment for major events that went on at campus as well as in the community.

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