Shuttle Driver Customer Service

Carneal Tony Washington

** ********** ****** *** **, Fairview Heights, IL 62208 618-***-**** ******************@*****.*** Experience

PART TIME DRIVER QUEST DIAGNOSTICS AUGUST 2021 - PRESENT

• Verified each delivery against shipping instructions before delivering to customers.

• Regularly professionally communicated with dispatchers during inquiries with deliveries. DRIVER AIM LABORATORIES – BRIDGETON, MO AUGUST 2020 – JULY 2021

• Delivering COVID test kits to 10 TUAC facilities in western St. Charles, Franklin, and St. Louis SPORTS HOST ST LOUIS MIX 99.5 OCTOBER 2018 - PRESENT

• Shared public service announcements, upcoming events with audiences.

• Educated listeners about breaking news and led regular station news announcements every day.

• Researched subjects and prepared for live events, special programs, and guest interviews.

• Used proper elocution and articulation to deliver news and features stories during broadcasts. UBER DRIVER UBER TECHNOLOGIES, INC JANUARY 2015 – PRESENT

• Communicated with passengers and transported them to and from their destinations, ensuring great customer service.

• Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.

• Loaded and unloaded vehicles identified and took the shortest and fastest root and demonstrated the ability to remain calm in stressful situations.

• Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required.

SHUTTLE DRIVER ST LOUIS LAMBERT INTERNATIONAL AIRPORT AUGUST 2014 – APRIL 2020

• Assist guests with questions about area or property.

• Safely assist guests embarking and disembarking shuttle vehicle.

• Work with expeditor and other drivers to ensure proper coverage and communicate current guest flow with one another.

CALL CENTER CS REPRESENTATIVE MACY’S CREDIT DEPT MARCH 2008 – FEBRUARY 2009

• Responded to telephone inquiries, providing quality service to customers and associates, regarding credit card inquiries, sales, service, and payments.

• Complete account maintenance including address changes, lost/stolen reports, and initiating fraud claim reports.

• Strive for quick complaint resolution: commended by supervisor for the ability to resolve problems on the first call and avoid escalation issues.

• Excel within a major retail service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

JUNIOR LOAN OFFICER ADVAHOME MORTGAGE - KANSAS CITY, MO NOVEMBER 2003 – APRIL 2007

• Collecting and recording of supporting documentation from customers and other relevant parties per bank regulations.

• Researched and analyzed appropriate loan programs to match borrower’s profile. 2

• Initiated loan application and process them with various lenders and programs available for borrowers.

• Provide customers with the various loan types and credit options available to them.

• Interviewed loan applicants in order to obtain personal and financial data, and to assist in completing applications.

• Assembled and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.

• Recorded applications for loan and credit, loan information, and disbursements of funds, and using computers. SUBSTITUTE TEACHER METRO HIGH SCHOOL- KANSAS CITY, MO OCTOBER 1998 – JUNE 2012

• Enabled children to pursue their education endeavor as smoothly as possible in the absence of the regular teacher.

• Followed all policies, rules, and procedures to which regular teachers have in place using good teaching practice.

• I taught math and life skills to children with background convictions.

• Maintained as fully as possible the established routines and procedures of the school and classroom to which he/she is assigned.

• Interacted effectively with students, co-workers, and parents, carried out non-instructional duties as assigned and/or as needed.

RADIO PERSONALITY RADIO- ST. LOUIS, MO 1984 - 1995

• WESL 1984-1987/ KATZ 1987-1990/ KXOK 1990-1991/SLU BASKETBALL RADIO 1990-1993/ WIL 1993-1995

• Performing live broadcasts

• Adequate preparation for an air shift with use of creativity, imagination, and exercise of independent professional judgement in writing, producing, interviewing, taping, or broadcasting of on-air material

• Ensure logged commercials, promotions, and any other programming essential to the station’s operation are aired.

• Interviews guests, converses with callers, and hosts live events. Awards & Certifications

ST LOUIS INDUCTEE BLACK RADIO HALL OF FAME 2010

ILLINOIS NOTARY PUBLIC JANUARY 2011 SOUTHERN ILLINOIS UNIVERSITY OF EDWARDSVILLE Education

BACHELOR OF ARTS JUNE 1975 SOUTHERN ILLINOIS UNIVERSITY OF EDWARDSVILLE SPORTS MANAGEMENT MASTERS PROGRAM JANUARY 2011 SOUTHERN ILLINOIS UNIVERSITY OF EDWARDSVILLE

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