Robert Cintron

*** ******** ****, ********, **, *1207 adxjt0@r.postjobfree.com

COMPUTER OPERATOR / DATA CENTER SUPPORT

●Accomplished Computer Operator with 10+ years experience in Computer /Datacenter Operations, Technical and Help Desk Support.

●8+ years of progressive computer/datacenter operations experience in large global data centers with mixed computing

environment including Unix, Linux, Windows and interconnected mainframes.

●6+ years providing Help Desk for hundreds of servers and thousands of users nationwide, earning a solid reputation for

productivity, problem resolution and professionalism.

●Excellent communication and diagnostic skills, consistently solve problems and escalate issues when necessary.

Hardware

●Cisco Routers(2600's),

●IBM(3400,3500,4800,5000) storage

●Magstar Tape Library

●ADIC Tape Library

●Cisco 7000/9500 series

●Juniper and Blade Network Switches

●XIV Storage

● IBM 3550,3650,3950 Servers

●Xerox 4635 / 4850 printers

●IBM Blade Servers(hs21,hs22)

● HP’s Server

●IBM Blade Chassis’s models (E,H,S)

Operating Systems:

●HP_UX 11.X

●Solaris 2.X,

●IBM AIX 5.X

●Ubuntu 9.X

●RedHat Linux 5.X

●IBM OS/400

●Windows XP/2003

Software: Monitoring Tools

●BMC Remedy Ticketing Sys

●Skype

●Magic ticketing

●HP OpenView

●Lotus Notes Ver 8.5

●Service manager

● VMware

●SiteScope

●Basic: HTML / SQL / PERL

●Veritas Net Backup(Unix/NT)

●UPS shipping

●BMC patrol

●Avamar 7/ Legato Networker

●MS Word, Excel,Powerpoint

●Lotus Sametime

●Netcool/tivoli

●Spectrum SOI

Professional Experience

Cognizant Systems, Hands and Feet 03/2020 – 10/2022

Con Edison

●Provide Vendor escorts at Con Edison’s multiple facilities and locations, as well as employee escorts into the data center.

●Rack/Stack equipment devices (Servers, Switches). Decommission equipment devices (Servers, Switches).

●Order daily tape backup buckets from IMAR Receive and deliver daily tape backup buckets for IMAR pickup/delivery.

As well as order Disaster Recovery buckets twice a year. And secure delivery and pickup of the buckets.

●Supported Disaster Recovery onsite 2 times a year.

●Supported Server farm backup at 4 different sites (Rye, Van Ness, Flatbush, 4 Iving Place). Support mainframe backups on a daily basis.

●Updated Sharepoint documents for daily buckets and other Sharepoint docs for compliance reasons.

●As well as provide other services such as storage room cleanup. Receive package/shipments from vendors and store them in the storage room..

●Take inventory of the Racks at 4 locations.

●Basically on call among the 4 of us, if a device needed reboot or vendor escort, we had to go in. 24/7 support

AIS Systems, Data Center Operator 08/2019 – 10/2019

Millennium Funds

●I was put at the client because they were having power problems, that caused Crac A/C units to fail, and caused equipment to overheat. We were to shutdown equipment if needed. 7pm–7am –rotating shift 4 days on 3 off, 3 days on, 4 off.

●Worked on a couple projects, one was to remove rails from the racks and the other was to install fillers into the racks.

DXC Technologies, Hands and Feet 06/2016 – 05/2019

Avon

●Was transitioned over from Avon to DXC employee as Senior Team Lead. (Hands and Feet)

●Was responsible for hiring a team of 5 people to perform the Hands and Feet in the datacenter, 24/7 coverage.

●Trained the 5 dcops people on the Network infrastructure and basic inner workings of the datacenter.

●I also decommission equipment, degauss hard drives, replace hard drives when needed.

●Worked on special cabling projects for migration purposes, running and patching 96 ports to the network switch.

●Also filled in day/nite shift when someone needed a day off or vacation.

●I also now do UPS shipping, when needed, to the new data center in Texas.

●Had to oversee the new circuits coming into the telecomm room and data center for migration purposes.

●I also had to travel to New Jersey Sungard (disaster recovery) to run cabling and other projects as well for the migrations

And perform decommission and remove equipment.

AVON Products, Computer Operations Systems Analyst (Full Time) 09/2012 – 06/2016

●Work day and/or night shifts to cover for Vacations/Illnesses, including weekends.

●Monitor Avamar backups going to different Storage devices(EMC Vmax & Data domains / Hitachi) storage drives.

●Monitor and document backups completion times for the (16) AS/400 systems.

●Perform AS/400 Restores when requested by client

●Fix MSG waits tape messages errors on AS400 Backups, as well as start/stop AS400 backups when necessary.

●Create Remedy tickets for failed backups and any hardware or software issues.

●Perform Data Center Walkthrough each day. If a hardware issue occurs, dispatch Vendors(EMC,IBM,PCS,Delta) to come in and service the device.

●Swap out bad hard drives or power supplies. (HP, Dell and IBM servers).

●Load scratch tapes and unload tapes from Tape Library device for our Mexico office customers.

●Perform shift turnovers to the next shift coming in.

●Work with Off Shore resources to resolve problems/issues that occur during night shift.

●Prepare tapes for offsite storage at Vital Records.

DTCC, Facilites Operations/Data Center Operations (Contract) 02/12 – 06/12

●Given facility work orders to Install servers and communication equipment into racks. Also Decommission/Removal of equipment.

●Troubleshoot cable and network problems when asked to, also trace cables to devices.

●Run end to end to test to ensure cabling is ran correctly.

● Perform Data Center Walkthroughs.

●Run and lay fibre cables and fibre trunks to patch panels and from patch panel to patch panel to the device. The same for Ethernet RJ45 cabling.

●Experience and basic knowledge of cable trays and installing rails for hardware installation.

●Created RJ45 Ethernet cables when needed. Most of the time we are making our own RJ45 cables.

●Updating a software database(OBTAIN) with locations and connections of servers and equipment installed.

●Inputed server information into Hp-Asset Manager, name of server, serial #, asset #, and location in Data Center.

●Put Asset tags and labeling on each new server put into the racks.

IBM, Data Center Operator (Contract) 01/06 – 08/11

Spherion

●Maintained the datacenter, and installed IBM equipment such as 1U thru 4U Servers, Hubs, and Blade Chassis into racks, coordinated the decomms of IBM equipment from the datacenter.

●Upgraded firmware, patches and device drivers on IBM Blade Chassis and servers.

●Experience and basic knowledge of cable trays and installing rails for hardware installation.

●Created RJ45 Ethernet cables when needed.

●Troubleshoot network and Break/Fix server issues (replacing hard drives, memory, network cards)

●Basic troubleshooting servers running Vmware.

●Ran cabling (Ethernet Cat5,6 and Fibre single & multi) from servers, to hubs,switches, and patch panels under a

raised floor.

●Responsible Data center walk-thrus

●Dispatched service calls for equipment problems.

●Received calls from Field Service technicians to troubleshoot hardware/network issues in the DataCenter . And I use

Remote Desktop (RDP) to troubleshoot Window servers when they arise.

●Assisted with the installation network cards such as (Hba's cards, Infiniband cards, Qlogic, and Broadcom cards) into IBM X series servers and into their Blade Chassis's.

●Received equipment into the datacenter, documented and took inventory of all the IBM equipment.

●Signed and received IBM equipment delivered to IBM lab, packaged and shipped IBM equipment once configured.

●Lead a team of 4 conference rooms and managing the reservation database for the scheduling of the datacenter and conference rooms.

●Installed Vmware, Redhat Linux, Aix, Windows 2003,2008, or Win XP either from the Network or Install CD’s, and other software onto IBM’s (Blade and X Series servers) when requested by sales or other departments.

●Completed Blade Center H web lecture course, comprised of 6 sections.

Coach, Computer Operator (Temp 2mo assignement) 03/11 – 05/11

●Run thru online Web based checklist every hour.

●Monitor SAP jobs and restart failed jobs based on SOP’s.

●Monitor their scheduled jobs using TIDAL and restart the ones that failed base on SOP’s.

●Use HP OpenView and CA to monitor jobs and processes and Network Node Mgr to monitor circuits and routers.

●Perform a DataCenter walkthrough during my shift, checking for Amber lights on HP equipment.

●Monitor backups using Netbackup. Swap out tapes in the morning with scratch tapes and scan tapes into

web based application for offsite storage

●Use Magic for their trouble ticketing systems. Any job failures or stores down, I would have to open a trouble ticket.

American Direct Mailing, Process Operator (Full Time) 02/05 –12/05

●My main job is to process orders each day. Run unix scripts that process information that we receive from various

customers. On certain small jobs, I would process them, generate the PDF through Adobe distiller and print the PDF’s.

●Fill out orders on our web site, print them and bring them down to our laser printing department to be printed.

●Rcp and ftp files between servers and run Informix SQL to process and print the data.

●Copy and move files from directories when completed with processing, also edit unix scripts using VI when needed.

●At the end of the month, I generate Adobe PDFS, print and Xerox statements, and create CD/DVD’s to be mailed to our clients.

Refco Financial, Unix Operator (Contractor) 09/04 – 12/04

●Proactively monitor multi-server environment (HP/Solaris/NT) and constantly monitor the servers and websites using web based monitoring tools called SiteScope, WhatsUp Gold, NetCool, HPOV and CA

●Troubleshoot and respond to emails from MS Outlook regarding server and database problems. FTP error logs when needed.

●Handle any server problems such as disk space issues or cpu utilization problems and escalate when necessary.

Utilize Exceed to login to the Unix servers and PC Anywhere for NT servers to check the servers or to start/stop

processes when necessary.

●My primary function of the 3rd shift was to run and complete Back End Trade processing each night. Send out emails when trading system is available.

●Monitor backups using Veritas Net backup 4.5. Troubleshooting failed backups, restarting backups. Replacing full tapes with blank ones.

CCH Legal Services/CT Corp, Unix Operator (Contractor) 06/04 – 09/04

Kelly Services

●Proactively monitor multi-server environment (AIX/HP/Solaris/NT) and constantly monitor the servers and websites using web based monitoring tool called BMC Patrol, HPOV, other In-house software. Respond to problems based on severity.

●Monitor the batch scheduling using Maestro V6.1. Answer the Maestro prompts throughout the night until completion.

●Troubleshoot and respond to emails from Lotus Notes regarding server or database problems and also printed Invoices/Renewals/Cancellations from JDE Solimar software to Xerox 4850 Laser printer.

●Handle any server problems such as disk space issues or cpu utilization problems and escalate when necessary. Utilize NetTerm to login to the Unix/NT servers to check the servers and used ProComm to start/stop processes when necessary.

●Monitor backups using Tivoli Storage Manager. I would start any backups that have failed or were missed during 2nd Shift. Stop any backups that are causing problems or interferes with other nightly backups. Also load scratch tapes.

Securities Industry Automation Corp, Unix Operator (Contractor) 01/03 – 01/04

●Proactively monitor multi server environment (HP/Solaris/Linux/NT) in a LAN/WAN environment and take necessary actions when issues arise.

●Monitor NYSE/DTCC websites and web servers for accessibility throughout the night.

●Monitor risk/mainframe downloads to the unix servers and respond to any failures.

●Log on to servers to check and restart processes if necessary.

●Monitor and troubleshoot backups using Veritas Net Backup & ArcServe(i.e.; change backup tapes, clean tape drives).

●FTP error logs from unix servers and email them to database or system admins when needed. I would have to resolve error messages when received, and/or escalate to proper personnel as per shift procedures. Also modify logs files and cron jobs using VI.

●Generate weekly/monthly reports using WebTrends software.

●Leave emails and voice mails to various department managers and clients regarding problems system outages and post all pertinent information on shift logs.

●Also maintain and update 3rd shift procedures and Runbooks when needed.

Kforce.com, Unix Operator (Contractor) 05/01 – 01/02

Perrot Insurance

●Monitored and supported Perot’s Optical imaging and scanning software/hardware (HP& Sony Jukeboxes) running on HP-9000 servers Version 10.20 Run through system checklist to make sure file downloads to mainframe and other programs are completed.

●Opened Remedy Trouble Tickets for systems problems and produced problem logs each morning for Operations dept.

●Performed daily and weekly backups of Sybase database, Unix files systems, as well as the IBM AS/400.

●Handled high speed printing and downloading of files from the IBM OS/390 (ISPF,TSO) for several departments and mail distribution using Xerox 4635s. The kind of printing was (new business, cancellations, renewals and checks forms).

Permanent

Mail.Com, Network Support Engineer. Tier 2 04/00 – 10/00

●Provided and handled technical support for any problems pertaining to the desktop internet fax

software running on Solaris 2.7 and Unixware platforms.

●Troubleshoot Peregrine problem tickets created by our customer service and Network Operations Department.

●Monitor and check Unix Sendmail and NT servers for disk space, process failures and CPU utilization using HP Openview. Responsible for customer provisioning and providing 24/7 support for our Network Operations Center Department. Also involved in the HP Openview operations on the unix side.

●Assist with the rollout, installation and configuration of new PCs and Assist end-users with Microsoft Office suite of products.

ILX Systems/ Thomson Financial., Unix Application Support Analyst 10/93 – 12/99

●Provided Unix/PC phone support to resolve end user problems with ILX’s Market data application.

●Troubleshoot Wide area and Local area network problems utilizing various communication

protocols (TCP/IP, IPX, SNA).

●Interfaced with programmers to resolve software problems and test new releases.

●Assisted ILX installations department with new installations.

●Interacted with vendors (HP,IBM,NCR) to maintain and troubleshoot ILX’s hardware and software.

●Coordinated and communicated with phone vendors to troubleshoot and test the customer’s phone and circuit equipment.

●Built, tested and upgraded ILX’s servers with new releases, also added, deleted and maintained users accounts.

●Performed nightly backups and modified and maintain files on a daily basis.

●Involved in NT 4.0 project to backup Win95/98 workstations using ArcServe Backup.

●Account Representative for major corporate client, coordinated Hardware/Software Conversion.

●Monitored live exchange feeds for Network Operations Department.

●Configured and tested Racal CSU/DSU’s for in-house and customers use.

●Traced circuits and cables in communication data center for connectivity and documentation.

Provide technical phone support to Network Services Department.

EDUCATION:

1982 - 1986 North Rockland High School, Thiells, New York

Diploma: Academic

9/89 - 6/90 Computer Processing Institute, Paramus, New Jersey

Diploma: Business Computer Programming (9 month Course)

New York University, New York City

10/94 - 12/94 Unix Internals

02/96 - 04/96 Unix Administration

09/96 - 12/96 Networking & Unix

02/97 - 05/97 Perl

Received certificate in “Unix Systems Management”

INTERESTS: Computers, sports, music and martial arts

REFERENCES: Furnished upon request

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