Paraprofessional
Resume:
Cerrita A. Mathis
Customer Service Representative-Call Center Experience
P.O. Box 720443
Dallas, Tx 75372
EXPERIENCE
Dallas Area Rapid Transit, Dls, Tx — Bus Operator
September 2017 - PRESENT
Transporting the public to and from their destinations in a safe and timely manner, assisting customers with direction for bus and train information..
Assurant, Addison, Tx — Customer Care Specialist
May 2017 - September 2017.
Assisting customers with their current T-mobile cell phone account such as solving their billing issues, activations on their device, updating personal information and registration of new accounts. Homemaker For Alzheimer Mother, Dls,Tx
May 2012 - May 2017
Convergys, Baton Rouge, LA — Customer Service
Representative
May 2011 - May 2012
Assisting Sprint customers with their accounts such as paying bills, troubleshooting their devices,updating their personal information and answering questions about accounts.
EDUCATION
American Broadcasting School, Garland, Tx — Radio
Broadcasting
August 2004 - December 2005
Certified in Radio Procedures and Broadcasting
.
Cedar Valley Community College, Lancaster, Tx — Continuing Education August 2004 - December 2004
Continuing Education in Math and English
W.W. Samuel High School, Dls, Tx- High School Diploma August 1979 - May 1984
Commercial Class B license,
Air brakes, observe safety
laws.
.
Microsoft Word and Excel,
Peoplesoft, Oracle log-in,
double screens, typing 45-50
wpm ten key, alpha and
numeric keying and filing,
AWARDS
Customer Service Awards.
LANGUAGES
English
PROJECTS
Project Name
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