STEVEN W. GELORMINI

Greater Houston TX Area 713-***-****

adxjss@r.postjobfree.com http://www.linkedin.com/in/steven-gelormini SUMMARY

Highly driven professional committed to a career in information technology motivated to empower users to leverage technology in a safe and effective manner. Experienced in providing customer help desk support through superior interpersonal communication skills. Self-starter with Marine grade discipline and integrity eager to master job responsibilities and add value in all facets of work. SKILLS COMPENTENCIES

Microsoft Office and Active Directory Customer Service Service NOW (SNOW) Interpersonal Skills

SCMS Communications

Windows, Linux Leadership

JavaScript, Python Problem Solving

Cyber Security

EDUCATION

Southern Methodist University Dallas TX December 2021 6-month Cyber Security Boot Camp

Sam Houston State University Huntsville TX May 2018 Bachelor of Science, Criminal Justice

Certifications in Progress: CompTIA A+, Network +, Security + SMU CYBER SECURITY BOOT CAMP

Elk Stack Project

Expose a load-balanced and monitored instance of the Dmm Vulnerable Web Application. Integrating an ELK server allows users to easily monitor the vulnerable VMs for changes to the data and system logs

Tools: Filebeat, Metricbeat

Capstone Engagement Project

Executed a penetration test for a VM using Hydra and Cadaver to identify vulnerabilities Tools: Hydra, Cadaver, Kibana

Attack, Defense and Analysis of Vulnerable Network Project Configured Kibana alert for monitor Wordpress installation. Identified exposed ports to locate Remote Code Execution vulnerability and used Code Injection exploit to open Reverse Shell with Ncat listener. Conducted network forensic analysis.

Tools: Kibana, Nmap, Wireshark, Netdiscover, WPScan STEVEN W. GELORMINI, 2-713-***-**** adxjss@r.postjobfree.com EXPERIENCE

HCL Technologies The Woodlands TX 2022-2023

IT Support Desk Analyst

On-Premises solution center at the ExxonMobil Campus serving as the first point of contact in delivering computer systems, hardware, and software solutions to users

Managed all activities through the Service NOW ticketing system

Met or exceeding weekly ticket quotas for volume and quality

Delivered break/fix configuration, set up, and maintenance on desktops, laptops, tablets, and mobile devices

Installed and repaired internal hardware components including Wi-Fi cards, RAM, cameras, fans, and batteries

Managed credentials through SCMS and permissions and access through Microsoft Active Directory

Provided support for Microsoft Office Suites 2013, 2016 and 365

Ran diagnostics and resolved hardware and software incompatibilities

Implemented safeguards including backups and restorations

Catalogued IT assets and coordinated with inventory team

Ensured compliance with all technical protocols and best practices of HCL and ExxonMobil LA Fitness Spring TX 2019-2020

Assistant General Manager

Provided service to over 500 clients in-person and remotely

Top 5 Texas salesperson for three consecutive months

Managed and developed daily reports and team sales strategies

Provided recommended workout guidelines to ensure safety

Promoted from Sales Advisor in 6 months

United States Marine Corps Galveston TX 2013-2018

Lance Corporal (E-3)

Delivered preventative and corrective maintenance to Assault Amphibious Vehicles to support safe and effective marine operations – 90% + scores

Accountable for safety and training for lower ranked marines within platoon

Complied with 100% of monthly certifications including o Cyber Security

o Weapons Safety

o Combat Conditioning and Injury Prevention

o Sexual Harassment

Honorably discharged due to injury