Customer Service A Driver

Location:

Yuma, AZ

Posted:

June 06, 2023

Contact this candidate

Resume:

**** * ***** *** **

YUMA, ARIZONA *****

923-***-****

adxjqf@r.postjobfree.com

Samuel Valdez

Skills:

●Demonstrates daily the ability to prioritize and multitask in a fast-paced environment

●Effectively communicates with customers, employees, and managers to solve problems, adopt new policies, and effectively accomplish the task

●Displays confidence when required to make quick decisions and when required to lead experienced or novice employees to complete tasks

●Maintains professionalism when listening to feedback from internal and external stakeholders. When applicable, take feedback to create change and innovation within the organization

●Detail-oriented, highly organized, and consistently reviews all work for accuracy

EXPERIENCE

Cemex — Scheduler (Full-Time 40 + hours weekly)

888 E. Raintree, Suite 205

Scottsdale, AZ 85260

623-***-****

Supervisor: Richelle Ward

April 2022 - Present

●Consults department managers so informed decisions can be made and executed regarding cost-effective delivery schedules. Provide such data as truck capacity, distance to the delivery site, and pick-up and unloading times

●Jointly coordinates with the operations and sales departments to resolve problems and improve service quality for internal and external stakeholders

●Communicates with haulers to organize and schedule delivery service for the day-to-day and future orders thru email, phone calls, and text messages

●Organizes and coordinates a daily pick-up schedule for thirty-eight different haulers around Arizona

●Presents daily operation schedule to all department managers and resolves immediate issues. Promptly makes alterations to schedule, if needed, and coordinates changes to those parties affected

●Effectively and concisely communicate information and policy to drivers to ensure that deliveries are safe and expeditious

●Ability to perform at a high level of expertise with various MS Office Programs and MS Teams

Cemex — Customer Service/ Traveling Weightmaster (Full-Time 40 + hours weekly)

8888 E. Raintree, Suite 205

Scottsdale, AZ 85260

623-***-****

Supervisor: Richelle Ward

January 2022 - April 2022

●Coordinated with quality control departments and plant managers to ensure services and product deliveries met the customer's needs and specifications.

●Maintained high levels of professionalism and patience during stressful times and heavy phone call volume. Attentively listened to and answered customers' concerns and questions about products and delivery

●Communicating with employees and different departments

●Coordinated with thirty plants throughout Arizona to ensure that each plant had accurate truck information (i.e., weight capacity, driver qualifications, delivery destinations, and estimated round trip drive times) to ensure timely and cost-effective deliveries were completed for both the customer and Cemex

●Coordinated with various plants to get material inventory on-site, allowing for informed decisions to be made by management, drivers, and customers.

●Created a cost analysis for each customer based on their order specifications, distance from the plant to the project site, and the weight of each load of material

●Served as the on-call weighmaster when coverage was required at other plants throughout Arizona due to employee shortages or product demand surges

Cemex — Weightmaster (Full-Time 40 + hours weekly)

AVE 3E and E County 19th St

Yuma, AZ 85365

928-***-****

Supervisor: Gary Schwartzberg

December 2019 - January 2022

●Maintained computerized records of sold materials that left the plant, tracked truck identities that entered and departed the plant, and accurately issued weight certificates in compliance with county and state regulations

●Created a daily schedule of the week for myself to calculate how many trucks I needed, where drivers were going, and how long drivers would take on specific jobs to make decisions on how to get all orders for the plant completed

●Possessed the knowledge and the ability to change delivery schedules on a moment's notice due to a job site shut down or an incident with a driver

●Maintained accurate and up-to-date records in accordance with the laws and regulations set forth by the Department of Weight and Measure for the state of Arizona

●Ensured that drivers and plant staff were aware of and followed safety standards. Enforced regulations regarding vehicle maintenance and weight limitations.

●Coordinated timely repairs and calibration to the truck scale as required by the Department of Weight and Measure

●Assisted personnel from the Southwestern Scale company, OSHA, and MSHA with plant and truck scale inspections

●Accurately completed daily scale reports that followed state, OSHA, and MSHA guidelines. Provided daily scale reports to supervisors and advised of any abnormalities that would affect operations

●Responsible for accurately processing credit cards for the purchase of materials and services

●Maintained accurate ordering and financial records, allowing for efficient reconciliation in the event of a discrepancy between customer and Cemex

EDUCATION

Arizona Western Community College

2020 S. Ave 8E.

Yuma, AZ 85365

928-***-****

Currently Enrolled as a Student and Pursuing Bachelors at ASU

Business Administration - General understanding of accounting, management, logistics, and sales.

References

Professional:

Gary Schwartzberg - Cemex Manager, Yuma AZ