Shift Supervisor General Manager

JAGODA COCCO

**** ******** *****, *******, **, V*C 3R2

604-***-**** **********@*****.***

PROFESSIONAL SUMMARY

High-energy Successful Manager who brings over 30 years of hospitality experience providing exceptional leadership and developing strong teams. Skilled in managing front and back of house operations and quickly solving problems. Exhibits passion for food and restaurant operations to achieve consistent revenue and profitabilty. SKILLS

● Team Leadership/Staff

Management

● Customer Relationship/Guest

Experience

● Food Safety/Inventory Control

● Training and

Development/Sales Coaching

● Performance Monitoring and

Evaluation

EXPERIENCE

Assistant General Manager

Swiss Chalet Restaurant - Burnaby, BC

May 2019 - September 2022

● Mentored and motivated team

members to achieve

challenging business goals.

Pre-shift pep talk.

● Maintained well-controlled

food/supply inventory with

minimal losses.

● Managed team schedule with

eye for coverage needs and

individual strengths.

● Created and deployed

successful strategies to boost

restaurants performance sales,

streamline food prep

processes and reduce waste.

● Motivated associates to

perform at peak efficiency and

quality.

Head Server/Shift Supervisor

Knight & Day Restaurant - Vancouver, BC

February 1995 - May 2019

● Maintained customer

satisfaction with timely table

check-ins to assess food and

beverage needs.

● Handled guests complaints

professionally, resolving issues

in a timely manner with

acknowledgment and

commitment to service.

● Supervised server staff and

simultaneously served a

personal section of tables.

● Prepared front of house

schedules and training of new

staff

EDUCATION

BCIT

June 2000

Diploma in Marketing

AWARDS

Serving It Right

References available upon request.

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