Customer Service Data Specialist

IMELDA BUDIMAN

******.*******@*****.***

Summary

Highly-motivated employee with 15+ years of experience, with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Business Planning

Performance Assessments

Policies and Procedures Development

Goal Setting

Organizational Development

Entrepreneurial and Innovative

Team Building

Experience

Shanaya Zane International Jakarta, Indonesia (remotely)

Startup Founder

07/2020 – 02/2023

Founded and established Shanaya Films Production House in Jakarta, Indonesia, a startup specializing in movie production.

Developed and executed the company's vision, mission, and business strategy.

Built and managed a talented team of professionals, overseeing their performance, and project assignments.

Managed all aspects of production projects, from concept development and pre-production planning to post-production and final delivery.

Nusan TV Aurora, CO

Startup Co-Founder

04/2013 – 06/2015

Co-Founded and led a Startup IPTV (Internet Protocol TV) company, streaming Indonesian Television via internet, from inception to its operational state.

Developed and implemented the company's strategic vision, mission, and business plan.

Created and executed effective marketing and branding strategies to position the company in the IPTV industry.

American Residential Communities Englewood, CO

Commission Coordinator

07/2008 – 08/2012

Manages monthly commission payments to sales employees, community managers and district managers, ensuring payments are in accordance with company incentive plans.

Review monthly commission reports for accuracy and completeness and provide interface and assistance to sales employees on requests for commission information.

Provide commission summary reports for the district managers, regional vice presidents and regional sales managers.

Support the Sales Operations, HR, Accounting and Financing department for specific compensation issues.

Ensures processes and documentation are adhered to in accordance with company guidelines.

American Residential Communities Englewood, CO

Lead Data Specialist

07/2006 – 07/2008

Support nationwide residential communities in leasing management and lead special projects to assist other departments.

Performed audit of data entered are in conformance to corporate quality standard.

Maintained database of over 40,000 clients in 20 different states.

Processed monthly billing statements and payments of utilities using Oracle-based Yardi Enterprise System.

Responsible for annual rent increase from budget initiation to implementation following 20 different states regulations.

Trained field personnel to Yardi property management system

Toyota Rent a Car Jakarta, Indonesia

Customer Car Department Head

02/1998 – 09/2000

Managed customer relationship management for a 2,000- fleet car rental company.

Led team to plan and conduct annual customer satisfaction index (CSI) survey across major branches.

Conducted customer satisfaction training for all levels of management as follow-ups to CSI surveys.

Led team to improve customer database accuracy to achieve 98% level.

Managed a four-person department’s budget, hiring and employee developments.

PT Astra International, Tbk. Jakarta, Indonesia

Organization Development Analyst

07/1994 – 02/1998

Supported corporate planning cycle for Indonesia’s largest automotive conglomerate.

Led 12 business unit associates to synchronize business unit planning cycle with the corporate planning cycle

Managed a high-tech corporate annual convention group in Bali, involving 200 business representatives and video teleconferencing

Supported an automotive service business unit to define and articulate its business vision and mission and corresponding annual strategy.

Education

Trisakti University Jakarta, Indonesia

Bachelor of Science in Industrial Engineering

05/1994

Activities & Honors

Highly proficient in Oracle database, Microsoft Excel & basic Access

Chairperson for 2010-2015 Annual Fund raising in Denver, Colorado benefiting natural disaster victims

Piano player

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