Customer Service

Latavia Fields

Paterson, NJ. P:347-***-****

**************@*****.***

Highly motivated and committed supervisor with 8+ years of experience. Specialized in providing services for customers, team members and staff. Strong qualifications in customer service and field supervision. Excellent oral, written and interpersonal, communication skills showcased with the ability to portray successful professional relationships, client relationships and support networks.

Skills

Technical Skills: Microsoft Office (Word, Excel, PowerPoint). WebEx, Teams

Professional Experience

Anchor Health

Field Worker supervisor 3/2020 to current

Supervised staff of 20 home care aides who provided support with personal care at home or in the community

Scheduled home health aides for patient and created work assignment for the staff

Monitored the quality of care performed by the home health aide staff.

Made day to day decisions concerning staff.

Us census bureau

Field Supervisor 7/2020 - 11/2020

Served as the first level supervisor for a group of approximately 6 to 15 Field Representatives

Responsible for data collection in a geography that may include some hard to count areas.

Responsible for evaluating and reviewing assignments of subordinates.

Monitored staff performance that includes on the job observations, monitoring of various performance metrics. Assisted with training of employees.

Reviewed and approves payroll and leave submissions for their staff

WFH Cigna Anywhere

Customer Service Supervisor 2016 -2020

Managed the selection, hiring, training, development, performance assessments and disciplinary actions and coaching for staff.

Provide direction regarding overall objectives and assignments to assigned team.

Accuracy and attention to detail

Provide direction to staff for complex/sensitive member and provider inquiries, concerns, complaints, appeals, and grievances.

Education & Training

Associates Degree in Human Services

Boricua College - New York, NY 2011 to 2013

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