Service Representative Agent
Resume:
Keturah Darden
McKinney, TX
adxjjd@r.postjobfree.com
Very friendly customer service oriented individual, seeking a position in collections/customer service/clerical/personal assistance or receptionist where my extensive background and experience in customer service will be further developed and utilized. I have extensive experience in the customer service environment, both retail and over the phone. I am great problem solver and very skilled at meeting the customers needs. I am a team player who works very well with others, and very dependable.
Education
University of Missouri - Columbia, MO
August 1996 to 1998
Southwest High School - Kansas City, MO
August 1992 to May 1996
Work Experience
Advantage Solutions- McKinney, TX
Event Specialist
July 2018-present
Responsibilities: • Set up, break down, product preparation and sampling during in-store demonstrations. • Generate brand awareness and positive product impressions to increase sales. • Assess customers individual usage needs and interests in order to best recommend products. • Timely completion of all call reports, paperwork, and on-going personal training by required deadlines.
Manpower- Phoenix, AZ
Ciox Customer Service Representative/Scheduler/Medical Call Center January 2018 to July 2018
• Responsible for Contacting Doctors offices requesting medical records • Responsible for verifying addresses and paperwork • Assisted customers using MS office, putting data in and taking data out. Sykes Enterprises/Wal-Mart- Phoenix, AZ
Customer Service Agent
August 2017 to January 2018
Seasonal Agent/Work from home
• Responsibilities included, taking inbound customer calls, making adjustments to customer accounts, correcting and updating information for customer and clients, placing orders/taking orders, providing detailed information on orders/tracking information as well as identifying, investigating and resolving customer questions and issues.
Active Network-Phoenix, AZ
Reservation Agent/Work from home
February 2017 to August 2017
•Responsibilities included, taking incoming customer calls and making reservations for campground sites, taking payments over the phone, updating profiles and accounts for new customers and existing customers.
Verafast Corporation- Phoenix, AZ
Customer Service Representative/Work From Home/Independent Contractor February 2016 to January 2017
• Responsibilities included calling customers for the American Red Cross, thanking customers for donating blood and informing them when they are eligible again to donate. Contacted customers to confirm newspaper delivery and account information, arranged coupon deliveries to unsubscribed newspaper customers, and confirmed account information of customer and notated account of personal service from newspaper deliveries.
GCR Tires - Phoenix, AZ
Receptionist
December 2013 to February 2016
• Responsibilities included providing reception coverage for the office including, answering office phone, prepare and submit expense reports, manage and review budget and expenses, create and review financial and compensation-related spreadsheets, order and stock office supplies and coordinate with facility manager and Phoenix building manager, for any facilities related needs. Beacon Insurance - Raytown, MO
Customer Service Representative/ Billing Dept/Tower and One Beacon Insurance/Sales/Cricket June 2011 to September 2012
• Responsibilities included taking credit card and electronic check payments, adjusting payment plans and schedules, prepared different forms to correct or change information on home and auto insurance policies, educated customers on home/auto insurance policies. Payless Shoes - Overland Park, KS
Store Associate/Cashier Clerk/Customer Service
November 2009 to May 2011
• Responsibilities included assisting customers with locating inventory, prepared the shelves for stocking inventory, made sure that the store was clean, isles clear, and also managed cashier duties. Toyota/Convergys - Overland Park, KS
Collections/Repo
October 2006 to October 2009
• Responsibilities included calling customer and collecting past due car payments, worked with new customers in managing new accounts, made sure customers were aware of all past due payments and set up payment plans. Also submitted/cancelled repo requests.
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