License Examiner Administrative Assistant
Resume:
R
Martha
Roldan
mroldan**@comcast.n
et
Pembroke Pines, FL
33027
SUMMARY
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. SKILLS
At beginning of my career, I was a Driver
License Examiner issuing licenses to those who
pass the driver exam, vision exam and the
written test. I continued my career in the
department while being promoted to various
positions. I became a supervisor of over 100
employees and eventually ending my career
administering hearing to those who's licenses
were suspended for various reasons. Held
hearing for suspensions for DUI's with
attorneys and law enforcement officers. I
enforced traffic laws at these hearings.
EXPERIENCE
Complaints Officer
Lauderdale Lakes, FL
Dept. Of Highway Safety & Motor Vehicles/ Sep 1976 to Oct 2007 Analyzed customer complaints and service trends to identify and correct systematic issues.
Resolved customer complaints via phone, email or social media. Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints or answered customers' questions. Coordinated with other supervisors, combining group efforts to achieve goals. Guided employees in handling difficult or complex problems. Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Interpreted and explained work procedures and policies to brief staff. Reviewed employees' work to check adherence to quality standards and proper procedures.
Developed work schedules according to budgets and workloads, covering priority tasks. Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Recruited, interviewed and selected employees to fill vacant roles. Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Computed balances, totals or commissions to support accounting team. EDUCATION AND TRAINING
High School Diploma
Central High School Jun 1967
Bridgeport, CT
LANGUAGES
English:
Professional
Spanish:
Professional
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