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Ivo A. Tasong

Address: Silver Spring, MD 20904

Phone: 202-***-**** Email: adxjf6@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ivotasong/

Enterprise & Team Agile Coach/ Agile Project Manager / Product Delivery Lead / Change Agent A seasoned product delivery professional with transversal leadership experiences acquired over the years in delivering business value within product development organizations. Skilled in team leadership, planning, managing client expectations and leading change. Adept in coaching, leading, mentoring, teaching, and supporting the Agile ways of working in delivering customer-centric solutions iteratively through team development, product definition, release management and organizational enablement. Strong intuition in identifying anti-patterns, challenging assumptions, and suggesting alternative improvement models and modes. Skilled at identifying and removing impediments and sustaining mindset-shift on Agile principles and engineering practices that minimize product defects, bolster team effectiveness, accelerating release of minimum marketable features within a healthy team environment.

As an empathetic listener, I am talented at strengthening relationships across roles and hierarchy to achieve consensus and drive alignment in delivery of large solutions requiring cadenced coordination and collaboration activities. Relatable with high emotional quotient and experienced in creating a psychologically safe environment that motivates purposeful teams to high performance.

~ Abates impediments to flow and quality product increments utilizing an adaptive approach to Agile methods ~

~ Fosters community of good practices to promote professional growth and skills that enable positive mindset shift ~

~ Metrics driven by inspect and adapt methods to increase predictability, reduce defects and delivery timeframe ~

~ Leverages various product leadership stances to get the most throughput from coupled and decoupled delivery teams ~

~ Supports program management organization in reducing cost of delays within development value streams and OKRs ~ Skill Areas: Strategic & Operations Planning Scrum, SAFe, FDD, Kanban, Lean UX, DevOps Enterprise Value Streams Conflict Resolution Dependency Management PI Planning, Capacity Management, Load Estimation & Predictability Cross-Team Alignment, Collaboration & Synchronized Alignment Agile Coaching / Mentoring Retrospectives and Improvement Backlog Management Right-Fit Agile Methodologies Engineering Excellence Systems thinking and Economic view Sustained Change Agenda with Continual Inspect and Adapt Process Improvement Strong Interpersonal Skills Analytical Skills Communications

Critical Thinking Problem-Solving

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Computer Engineering Technology – Computer Programming (Co-op) Algonquin College of Applied Arts & Technology

ICAgile Certified Professional - Agile Coaching (ICP-ACC) Certified Implementing SAFe (SPC) Certified (5.1) Certified SAFe Government Practitioner (SGP) (5.1) Certified SAFe Agilist (SA), (5.1) Certified Scrum Master (CSM) Project Management Professional (PMP Certified) ITILv3 Certified IT Service Management Core Training PROFESSIONAL EXPERIENCE

SWIFT INC - BRUSSELS, BE (Sep 2020 – May 2023)

Enterprise Agile Coach (Contract Position)

SWIFT delivers instant, frictionless financial transactions for the SWIFT community.

Supported transformation to Spotify Agile model through bootcamps and continuous improvement objectives that successfully sustained Sprint predictability at over 80% Ivo A. Tasong

Phone: 202-***-**** Email: adxjf6@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ivotasong/

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Coached teams to increasing velocity by 50% through story slicing and use of acceptance criteria using Gherkin syntax for successful RHEL Migration of 11 products platforms within deadline.

Increased predictability by teaching and supporting the use of a well-refined product backlog and coaching the team on how to split stories to smaller batches and estimating work accurately using Story Pointing and Affinity Estimation.

Instituted and refined team ceremonies for adequate planning, inspection and adaptation of better Agile ways of working

Established culture of metrics and feedback loop to drive improvement and alignment of business and customer demands.

Managed impediments readily, addressing them directly or escalating within and outside of Tribe structure to ensure timely resolution and MVP release of TM application.

Mentored Scrum Masters and Product Owners on leading highly motivated cross functional teams into delivering tested working products iteratively.

Created and maintained atmosphere of safety, allowing team members to forge trust in pair programming to deliver higher quality solutions

Coached teams to become customer-centric and build right-solutions-right by ideation, experiments, innovation in promotion of design thinking

Always fostered team culture of ‘oneness’ with stakeholders through consistent collaboration and transparency

Taught and mentored teams on fundamentals for successful product delivery to include product definition in a healthy backlog and delivery roadmap, effective collaboration, built-in quality assurance and predictable release cadence. PUBLIC BENEFITS GUARANTY CORPORATION (PBGC) - WASHINGTON, DC (Sep 2019 – Sep 2020) Enterprise Agile Coach (Contract Position)

PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.

Improved Team Collaboration by facilitating ceremonies, promoting open communication, and organizing team-building activities.

Increased team productivity by identifying and removing impediments that hinder progress through leading sessions for value stream mapping, lean thinking, and coaching the team on doing-the right things-right time management skills.

Improved Agile team Satisfaction by promoting a positive team attitude-of-ONE, providing regular feedback and encouraging continuous knowledge sharing sessions and retrospective techniques that included Glad/Sad/Mad, One-word, and Sailboat retrospective.

Served as enterprise transformation coach and collaborated in defining transformation roadmap for product teams

Collaborated with leadership to define transformation objectives, measure progress, and demonstrate results in justifying transformation investment

Set expectations by highlighting structural, procedural and cultural barriers to transformation with initial focus on teams’ backlogs and delivery metrics

Supported program leaders in establishing team structures, product roadmaps and requisite release management metrics

Led evangelization of the Agile mindset and supported transition of product delivery teams from phase-gates to iterative Agile product delivery

Constituted and facilitated Agile Community of Practice (CoP) for dependency management, transformation governance and organizational enablement

Galvanized for Agile thought leadership, root cause analysis, alignment on systems thinking and created norms for onboarding new teams through CoP

Created Agile delivery playbook portal developed and advised on metrics and tools that enable Agility

Trained and mentored product management teams on backlog management per INVEST guidelines CAPITAL ONE BANK - MCLEAN, VA (Jul 2018 – Sep 2019) Agile Coach (Contract Position)

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.

Led team in delivering higher quality releases through DevOps coaching on implementing continuous integration and continuous delivery practices, promoting test-driven development, and implementing automated testing. These techniques helped in detecting bugs early in the development cycle.

Reduced time to market of client applications deployed by promoting the use of lean thinking, microservices architecture, and pair programming techniques for merchant receipt capabilities on mobile and web customer applications. Ivo A. Tasong

Phone: 202-***-**** Email: adxjf6@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ivotasong/

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Increased customer-centricity by mentoring teams to adopt an iterative and incremental approach to prioritization such as Minimum Viable Product (MVP) development and focusing on features based on their value to the customer.

Team coach on multiple teams and nurtured integration of Agile and Lean principles into team practices and work products

Led teams and leadership to identify, quantify and prioritize continuous improvement plans based on insights from transformation and ceremony retros

Led framing of future state of Agile delivery practices with focus on high visibility and high impact areas to deliver working tested software packages

Facilitated bootcamp enablement, sprint-zero activities, creation of metrics dashboards and dependency identification and governance (DIG) sessions to decouple impediments

Coached product management team in maintaining dependency-aware backlogs and prioritizing minimum marketable product

Observed ceremonies and coached Scrum Masters and Product Owners and identified growth opportunities for continuously improvement planning

Mentored tech team leads on technical practices such as XP, ATDD and BDD

Observed Agile team ceremonies and recommended improvement areas with follow-through on improvement actions ATTIVASOFT, LLC CONTRACTOR: TRANSURBAN GROUP - ALEXANDRIA, VA (Jul 2016 – Jun 2018) Agile Coach (Contract Position)

Transurban is a road operator company that manages and develops urban toll road networks in Australia and North America.

Leveraged metrics to measure outcomes, track progress, identify areas for improvement, and continuously improve on the team's processes and practices for higher performance and higher value key results.

Pioneered the efforts across handling the entire gamut of functions about transformation, continual improvements to adopting Lean-Agile practices within the IT enterprise service management solutions division

Coached team on DevOps culture building CI/CD pipeline mentored product owners on estimating and prioritization techniques to deliver high-value customer solutions

Coached Agile roles, cross-functional team formation and growth, and engineering practices

Coached on Tribe structure, self-organizing and dependency management to improve Agility

Mentored new team leadership on facilitating team value sessions, brainstorming techniques, impediment removal, and conflict resolution with power of empathy

ATTIVASOFT, LLC CONTRACTOR: USDA APHIS - RIVERDALE, MD (Jan 2015 – Jul 2016) Agile/Scrum Coach (Contract Position)

The Animal and Plant Health Inspection Service is a multi-faceted Agency with a broad mission area that includes protecting and promoting U.S. agricultural health, regulating genetically engineered organisms, administering the Animal Welfare Act and carrying out wildlife damage management activities.

Guided the team on self-organizing and addressed gaps in the Agile/Scrum frameworks

Assessed the Scrum Maturity of the team and organization, and coached teams to higher levels of maturity at sustainable pace

Removed impediments through alignment and cross-collaboration ceremonies

Provided elevated visibility on product delivery risks during weekly leadership checkpoints and dependency readouts

Built a productive team environment where collaboration, swarming, psychological safety and empathy was engrained through team value sessions

Encouraged team innovation days and training sessions to enable cross-functionality and increased morale ATTIVASOFT, LLC CONTRACTOR: PUBLIC COMPANY ACCOUNTING OVERSIGHT BOARD (PCAOB) - WASHINGTON, DC (Apr 2014 – Jan 2015) Scrum Master (Contract Position)

The Public Company Accounting Oversight Board (PCAOB) is a nonprofit corporation created by the Sarbanes–Oxley Act of 2002 to oversee the audits of public companies and other issuers in order to protect the interests of investors and further the public interest in the preparation of informative, accurate and independent audit reports.

Assisted with internal and external communication, improving transparency, and radiating information

Supported and educated the Product Owner grooming, prioritization and maintaining a healthy product backlog Ivo A. Tasong

Phone: 202-***-**** Email: adxjf6@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ivotasong/

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Led improvement actions from retros

Coached Agile engineering practices such as continuous integration, code and design reviews, BDD, pairing

Utilized SAFe scaling methods when liaising with other product teams ATTIVASOFT, LLC CONTRACTOR: WASHINGTON METROPOLITAN AIRPORT AUTHORITY (WMAA) - WASHINGTON, DC (Jan 2013 – Apr 2014) Agile Project Manager (Contract Position)

The Airports Authority operates a two-airport system (Reagan National & Dulles International) that provides domestic and international air service for the mid-Atlantic region. The organization consists of more than 1,750 employees in a structure that includes central administration, airport management and operations, and police and fire departments.

Prepared the overall planning of the project and made the winning strategy according as per the ground conditions

Managed ITIL/ITSM process and tool assessments, a precursor to “One IT” initiative to transfer multiple outsourced services to a single service desk solution

Prepared organization for Standard CMMI Appraisal Method for Process Improvement; provided strategic, comprehensive short-mid- and long-range transition plan to ITIL V3 framework ATTIVASOFT, LLC CONTRACTOR: WASHINGTON SUBURBAN SANITARY COMMISSION (WSSC) - LAUREL, MD (Jul 2012 – Dec 2013) Agile Project Manager (Contract Position)

The Washington Suburban Sanitary Commission is a bi-county political subdivision of the State of Maryland that provides safe drinking water and wastewater treatment for Montgomery and Prince George's Counties in Maryland.

Facilitated Scrum ceremonies, removal of impediments and cross collaboration with other teams

Facilitated brainstorming design sessions, product definition planning, and implementation of BMC Remedy IT Service Management Suite for service desk and IT teams.

Removed blockers, resolved conflicts, and kept teams focused on delivery priorities ATTIVASOFT, LLC CONTRACTOR: US MARINE CORPS RECRUITING COMMAND - QUANTICO, VA (Jan 2011- Jul 2012) Agile Project Manager (Contract Position)

The Marine Corps Recruiting Command is a command of the United States Marine Corps responsible for military recruitment of civilians into the Corps.

Facilitated event storming sessions to drive improvements in service levels, transactional efficiencies, and cost management

Conducted requirements planning workshops and lessons learned sessions, coordinated quality assurance testing, and document recommendations

Supported prioritization of high-value business requirements resulting in improved customer satisfaction metrics through the use of the self-service portal

ADDITIONAL ATTIVASOFT (FORMERLY RIGIDSYSTEMS), LLC CONSULTING DETAILS US BUREAU OF CENSUS - SUITLAND, MD JUL 2005 – DEC 2011 Software Delivery Manager (Contract Position)

TECHNICAL PROFICIENCIES

Frameworks/Methodologies: Spotify model, Lean, Scrum, XP, SAFe 4.5, Nexus, DevOps, Kanban, Microservices Strategy, ATDD, ITIL, CMMI.

Tools: Azure DevOps. Agile Craft, MS Project online, Trello, Github, Artifactory, Jira, Rally, Cucumber, Ansible, Splunk, Data Dog, PagerDuty, Gawker, Sonar, ServiceNow, Remedy, AWS Lambda, Cloudwatch, EazyBI, G-Suite, Jenkins, Confluence, Slack, Microsoft Office Suite and Internet.

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