Customer Service Technical Support
Resume:
MALITH NADEESHA
HETTIARCHCHI
senior technical officer
To obtain a challenging position in a dynamic and
growth-oriented organization where I can utilize
my extensive experience in technical project
management, team leadership, and customer
service, along with my creative problem-solving
skills and interpersonal abilities to drive success and contribute to the company's growth and
prosperity.
Experience
2021/07 -
2023
browns engineering &
construction (Pvt)Ltd senior
technical officer
As an experienced Fiber senior
technical officer, I have gained
expertise in a number of areas
including new installations, GPON
installations, fiber splicing and
measurements, operating an OTDR,
fiber blowing machine, closure
Contact Me
malithnadeesha@g
mail.com
14A Higgahahena,
kodagoda
Imaduwa,Sri Lanka
https://www.linkedi
n.com/in/malith-
nadeesha-
21073b261
hmalithnadeesha1
Skills
1. Operating OTDR
2. Splicing machines
3. Cable blowing
machines
4. Power meters
5. Visual fault locators
installation, fiber cabinet termination,
fiber distribution installation, and fiber
ODF installation. I have also improved
project management processes to
increase efficiency and productivity
while providing technical support and
training to team members. Through
effective communication and problem-
solving skills, I have ensured customer
satisfaction in all aspects of my work.
2019 -
2021
SpanTech Engineering Pvt Ltd
(Cable and Wireless Seychelles)
technical officer
From 2019 to 2021, I managed the
installation of IPTV/PSTN systems and
oversaw GPON FTTH projects. I worked
closely with various teams to ensure
the successful completion of these
projects. As part of my
responsibilities, I maintained detailed
technical documentation and regularly
updated management on the progress
of the projects.
In addition, I provided exceptional
customer service by troubleshooting
and resolving technical issues.
Whenever rectification was necessary,
6. Live detectors
7. Cable finders
8. Proficient in using
various other necessary
tools and machines for
the successful
installation and
maintenance of
telecommunications
systems.
Languages
ENGLISH
Interest
Your Interest
I worked efficiently with my team to
quickly diagnose and address faults in
the systems.
Overall, my experience in managing
these technical projects provided me
with a strong foundation in
coordinating teams, maintaining
documentation, and promptly resolving
technical issues to ensure smooth
project implementation.
-
2012 -
2016
Sri Lanka Telecom Services (SLTS
Sri Lanka)
Team Leader
main cabling, copper cable jointing,
new installations, IPTV installations,
ADSL installations, and GPON
installations (2012-2016)
Improved efficiency of team members
through effective training and
coaching
Managed customer service and
support for technical issues
Maintained technical documentation
and reported project progress to
management
2008 -
2012
SERANDIB ENGINEERING Pvt Ltd
(Sri Lanka)
Team Leader
main cabling, copper cable jointing,
new installations, IPTV installations,
ADSL installations, and GPON
installations (2007-2012)
Improved project management
processes to increase efficiency and
productivity
Provided technical support and
training to team members
Ensured customer satisfaction
through effective communication and
problem-solving skills
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-
-
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Education
2006 -
2007
vocational training center-
Bentota vta level 4
vocational trening authority srilanka.
1994 - siddartha college- Dikkubura
2006 completed seconday level diploma.
Contact this candidate