Office Assistant Customer Service
Resume:
STACI
ESTRADA
********@*****.***
Paso Robles, CA 93446
Bold Profile
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong
organizational skills eager to secure entry-level
Receptionist Administator position. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
805 Law Group - Receptionist Administrator
Atascadero, CA • 08/2022 - 10/2022
Nick Mederos, CPA - Office Assistant
Atascadero, CA • 03/2021 - 05/2021
Andre, Morris & Buttery A Law Corporation - Receptionist San Luis Obispo, CA • 10/2016 - 09/2019
WORK HISTORY
Acted as first point of contact and set appointments for prospective clients.
•
Managed supervisor itinerary and appointments and
streamlined scheduling procedures.
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Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
•
Edited and proofread documents for accuracy and
completeness.
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Prepared and edited documents to produce precise,
accurate and professional communication.
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Reviewed files, records and other documents to obtain information to respond to requests.
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• Updated clients tax information through intuit software
• Called clients for tax return pick up
Assisted with onboarding new clients and securing
paperwork completion.
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• Operated multi-line telephone system to answer and SKILLS
• Appointment Setting
• Document Retrieval
Document Scanning and
Digitization
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• Workflow Processes
Santa Barbara Business
College - Santa Maria
Santa Maria, CA • 03/1990
Associate of Arts: Business
Administration And
Management
EDUCATION
direct high volume of calls.
Monitored and screened visitors to verify accessibility to inter-office personnel.
•
Collected and distributed messages to team members and managers to support open communication and high customer service.
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Compiled information from files and research to satisfy information requests.
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Routed incoming mail and messages to relevant
personnel without delay.
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Answered phone promptly and directed incoming calls to correct offices.
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References
Jennifer Dawson 805-***-****
*********************@*****.***
Lucy Reyes 805-***-****
******@*****************.***
Shelly Estrada 805-***-**** ************@*****.*** ADDITIONAL INFORMATION
Contact this candidate