Z Marimana * / *

CLAIMS ASSESSOR – June *, **** – To date

Two Mountains Holdings – Johannesburg / South Africa

Collaborate with claims department and industry anti-fraud organizations to resolve claims,

Review and analyze suspicious and potentially fraudulent insurance claims,

Review questionable claims by conducting agent and claimant interviews to correct omissions and errors,

Verify insurance claims and determine fair amount for settlement,

Handle complaints and grievances using negotiating and problem-solving skills. CALL CENTRE AGENT– February 1, 2021 – May 30, 2022 Two Mountains Holdings – Johannesburg / South Africa

Deliver exceptional customer service by leveraging extensive knowledge of products and services, but also creating welcoming and positive experiences,

Adhere to company policies and scripts to consistently achieve call-time and quality standards,

Verify accurate responses to questions and inquiries by maintaining advanced product knowledge,

Assist a large volume of customers everyday with positive attitude by focusing on their satisfaction,

Reach out to customers after completed sales to offer resale to lapsed policies. OFFICE AGENT – August 2020 – January 30, 2021

Two Mountains Holdings – Nelspruit / South Africa

Handling of phone calls, compile and maintain office activities,

Develop presentations and generate reports to facilitate office operations,

Interact with customers by phone, email or in-person to provide information,

Performing sales and capturing data as well as premium collections. ZETHU MARIMANA

28 Albert Street, Marshalltown, Johannesburg – South Africa Cell Number: +27-76-250-**** / 79 305 7574

Email: adxjbe@r.postjobfree.com

First Names: ZETHU

Surname: MARIMANA

Citizenship: SOUTH AFRICAN

ID Number: 971**********

Date of Birth: 1997/12/20

WORK EXPERIENCE

Z Marimana 2 / 2

Ehlandzeni TVET Collage / NELSPRUIT - SOUTH AFRICA Course: Financial Management – N5

Year of completion: 2017

Modules: Cost and Management Accounting, Computerized Accounting Systems, Entrepreneurship and Business Management, Financial Accountings, and Communications

Graduate Institute of Financial Sciences / MIDRAND - SOUTH AFRICA Course: Contact Centre Operations – LEVEL 4

Year: 2022

Cyril Clarke High School / NELSPRUIT - SOUTH AFRICA Grade Passed: Matric (Grade 12)

Year Passed: 2016

COMPUTER LITERACY SKILLS

MS Office (Word, Excel, Outlook, PowerPoint); Google Drive (Docs, Sheets, Forms);

Spreadsheets (Excel, Google Sheets); Email (Outlook, Gmail); Online Search;

MS Windows (From 7); Social Media; Presentations/Slideshows LANGUAGES SKILLS

LANGUAGES SPEAK WRITE

English Fluent Excellent

SISWATI Home language Excellent

XITSONGA Fluent Excellent

TSWANA Fluent Excellent

IsiZULU Fluent Excellent

PETRONELLA Modillane / Johannesburg

Phone: +27-83-893-****

Email: adxjbe@r.postjobfree.com

Position: Complaints Officer, Two Mountains - Head Office ZANDILE CEKISO / Johannesburg

Phone: +27-79-576-****

Email: adxjbe@r.postjobfree.com

Position: Team Leader (Claims Assessor), Two Mountains - Head Office IRAGI CHIHEBE / Johannesburg

Cell: +27-788-***-***

Email: adxjbe@r.postjobfree.com

Position: CEO, Genuine Worship Time

“I swear on my honor that information appearing in the present RÉSUMÉ are worthy of faith” STUDIES AND ACHIEVEMENTS

REFERENCES

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