Sales Associate Customer Service

Dawn Anglin

Phone: 385-***-****

Address: **** ***** ********* ***** *** 1225

Salt Lake City 84070

E-mail: *************@*****.***

Primary Business Address

Salt Lake City

Objective

To secure position

Education

American high school—County High 90’

North Eastern Junior college 2002 to 2004 /Criminal Justice Awards

Honor Society

Work Experience

Store Manager Aeropostale

Store Manager, I have to track sales, payroll, hire, train, and keep shrink down. This store was a high focas shrink store. I got it removed as a high focas store in 6 months. I set floorsets and merchandise for my store.My team and I comped our year as early as June 22.

I helped with other stores, and was even sent to help out of state. I am efficient in recruiting and making connections in my industry and across many Brands. We have to do most of our onboarding at the store level and audit ourselves monthly.

Store Manager Sally Beauty

I'm the General Store Manager, track sales goals and plan on how to achieve goals. Train associates to follow and be successful with sales, setting planno guides, customer service, and company policies. Recently I kept my store open when many shut. We launched new programming for curbside and then Ship from Store. We integrated first Curbside within about 72 hours, then Ship From Store within a week. I had to train all staff in a fast paced environment and be fluid in a quickly changing retail demand. My team was successful in making an 8 percent increase over last year's sales during a period of time when majority of stores were closed or refused to do curbside. Safeway Assistant Store Director September. 2012 to July 2015 I was in charge of Sales, displays, Front end, and Customer Service. Tracked profit and loss. I also handled grievances filed against store with union, helped with transition of store merger after purchase from Cerberus. Did all hiring and firing last month before leaving to relocate to Rock Springs. Assistant Manager for Rue 21 in Pueblo Mall June 2011 to Oct. 2012 I make sure all employees are taking care of customers correctly and efficiently. I had to be able to count and enter drawers for registers daily and make bank deposits. I also had to be able to track sales and document them throughout the day. If we were not hitting sales I had to come up with a plan of how we would succeed and put that into action for my shift. As an Assistant Manager I was also held accountable for loss, and teaching and following customer service methods to help deter loss. I was also in charge of our business to business handouts and developing an evolving plan to grow coupon sales. I successfully raised our store coupon sales over 24% ATT call Center Pueblo June 2010 to May 2011

I took care of customer service issues, billing, new equipment and renewing contracts. Also did troubleshooting on I-phones for Apple.

Zales Pueblo Sept. 2009 to May 2010

Sales associate

Helped stock, store, and serve customers, take in repairs for customers and make sure everything is logged in properly because we dealt with thousands of dollars’ worth of jewelry every day. Advantage Sales and Marketing 2008 to 2009

I was in charge of fourteen Wal-Mart stores in Southeastern Colorado that were contracted to sell Pepsi Co. products. I was required to visit each one once a week and check stock. I made sure they were displaying and merchandising Pepsi Co. product correctly. Sometimes this meant getting and securing space for displays and sometimes building them. I also would track and troubleshoot sales and the needs of the store as far as what product was successful and not so successful, and would log and pass this information on to Pepsi Co. Coca Cola Bottling Company 2006 to 2008 ? Pueblo

I did merchandising and sales. I was one of three women in the company in Pueblo for merchandising and carried one of the highest volume routes and was used to train new employees and sales team members. We would track sales and help order product for our stores. We would also stock shelves and build displays. Safeway/ Starbucks Manager 2005 to 2006

I was a manager for the licensed Starbucks inside Safeway in Fountain. I made schedules and took care of inventory. I also had to make sure we kept to Osha standards and Starbucks standards. I was in charge of 10 employees making sure we met all union standards

D and D Paint and Tile 2000 to 2004

Part owner with ex husband

We refurbished repossessed homes for mortgage companies and got them ready for the realtors; to sell and show. We also did remodeling for people mainly kitchens and bathrooms on that end of the business. NCR Mortgage 2004 to 2005

Worked for Greg Shelley as a mortgage broker. Helped match consumers with the correct loan program and realtor for their needs in purchasing or refinancing a home. I prepared the paperwork and went to closing s with them ensuring everything was done properly.

Wal-Mart loss prevention 2003 to 2004

I worked as LP while in college in Sterling Colorado. References

Dawn Boyer 719-***-****

Dimi Shaffer 719-***-****

Ryan Deichmueller 307-***-****

Interests and Activities

I would like to finish getting my forensics degree. I have always been fascinated with the law and the Criminal Justice System. Forensics is my specialty though. As my minor I had Art which is a very big part of me and my creativity.

Hobbies

Hiking, Camping, Fishing, Boating, Traveling, Music, Art and Museums Computer Skills

I know how to use Windows and some of Excel. I also know how to use Power Point.

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