Medical Aide Data Entry

ESTHER ANEYO

McKinney, TX ***** 913-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated to working in collaboration with colleagues to foster an engaged, empowered work environment. qualities that have been proven in establishing and keeping connections with a variety of stakeholders in busy, fast-paced environments.

SKILLS

• Telephone etiquette

• Documentation and reporting

• Issue escalation

• Writing skills

• Customer engagement

• Customer services

• Process Management

• Order fulfillment

• CRM

• Receiving support

• Retail store support

• Strategic sales knowledge

• Account management

• Team Building

• Report preparation

• Multitasking Abilities

• Attention to Detail

• Data Entry

• Clerical Support

• Problem-Solving

• Office administration

• Bookkeeping

• Network security

• Technical Analysis

• Cloud services

WORK HISTORY

Remote Chat Specialist, 04/2022 - 04/2023

SITEL – Dallas, TX

• Resolved problems swiftly and within the constraints of the rules and processes prescribed by the firm

• Worked extensively with each client to resolve difficulties quickly and thoughtfully

• Handled incoming chat requests from different websites from customers

• Facilitated departmental collaboration to deliver customer assistance efficiently.

• Handled inbound customer chat conversations from various websites.

• Researched customer inquiries to provide accurate and up-to-date information.

• Met customer call guidelines for service levels, handle time and productivity. Medical Bookmarker, 05/2021 - 04/2022

Maximus – Kansas City, MO

• Kept an accurate log of requests for medical information

• Created new medical records and retrieved existing medical

• Reviewed recordkeeping procedures for patients and doctors

• Followed up with patients about medical and healthcare processes. Certified Medical Aide, 03/2020 - 05/2021

Family Healthcare – Kansas City, MO

• On schedule and in accordance with requirements, completed all required reports and paperwork

• Assisted clinical personnel with office processes by setting up the environment and passing the tools

• Between patients, decontaminated instruments, apparatus, and surfaces

• Patients were assisted with the rehabilitation activities prescribed by the care staff

• Kept a primary calendar up to date and scheduled patients for appointments

• Carried out day-to-day duties accurately and efficiently

• Completed papers, identifying inconsistencies, and addressing them as soon as possible to resolve them. Prime Shopper, 02/2019 - 12/2019

Amazon – Kansas City, MO

• By effectively managing time and devising routes, I was able to deliver goods to consumers on schedule

• Provided informed, amiable assistance to consumers throughout the whole shopping and purchase process

• In preparation for client pickup, I stored finished orders in a designated, temperature-controlled space

• Totaled completed order and provided required documentation for order payment

• Helped customers locate products and checked store system for merchandise at other sites

• Consistently met deadlines and quality goals for accuracy and timeliness. EDUCATION

Bachelor of Science: Information Technology, 12/2021 Park University - City, Kansas

High School Diploma: 05/2017

Raytown High School - Kansas City, MO

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