Customer Service Real Estate
Resume:
CAREER OBJECTIVE
Results-driven team leader with extensive experience in the
construction industry. Successfully completes project within budget and on time, while maintaining a safe work environment. Skilled in project planning, scheduling, budgeting, problem- solving, and team collaboration. Expert in the areas of materials sourcing, site safety, and subcontractor management. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
***********@*****.***
Dallas, Texas 75243
EXPERIENCE
Family Real Estate Developer
NOV 2021 - DEC 2022 TadFam Real Estate, Addis Ababa, Ethiopia Recruitment
JAN 2022 - JUL 2022 education abroad agencies, Addis Ababa, Ethiopia Successfully facilitated study abroad opportunities for students, fulfilling their aspirations for international education and cultural exchange.
Enhanced student recruitment strategies, resulting in increased enrollment and participation in academic programs.
Demonstrated commitment to students' academic growth and personal development, guiding them to explore and seize global educational opportunities. Chick Fil A's Employee
NOV 2021 - JAN 2022 chick fil a's, kirksville, Mo I closely monitored construction projects to ensure they followed the specified plans and met deadlines. This included regular review of project plans, site inspections, and coordination with stakeholders like architects, engineers, and contractors.
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In our family business, which is primarily in real estate, I've been given a significant share. This shows my family's trust in me and marks my important role in our venture. However, because I'm still gaining practical experience, we've decided that I should start in a more observational role instead of jumping into the day- to-day operations. This plan is meant to keep the business stable while I gradually learn more about how everything works. Ultimately, this approach will prepare me for a more active role in the future.
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Demonstrated excellent customer service skills by greeting customers, responding to inquiries, and resolving complaints.
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YOHANI BERHANU
Retail Seller
MAY 2018 - JUL 2019 Abyssinia, Addis Ababa, Ethiopia
• Restocked supplies such as condiments, napkins, straws during shift breaks.
• Performed opening and closing duties as assigned by manager or supervisor.
• Inspected dining area regularly for any maintenance issues or hazards.
• Answered phone calls promptly while providing excellent customer service over the phone.
• Checked expiration dates on food products daily to ensure freshness.
• Kept records of prepared foods for inventory control purposes.
• Assisted other team members in completing tasks quickly and accurately. Actively engaged in a cooperative endeavor with team members, harmonizing our diverse skill sets to attain the daily objectives delineated by the management. By fostering a culture of open communication, mutual respect, and shared responsibility, we were able to synergize our efforts towards the common goal. This collective engagement ensured consistent delivery of results that aligned with the organizational strategy and performance benchmarks established by the management.
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Exhibited unwavering compliance with all safety protocols whilst operating heavy machinery or dealing with hazardous materials in the context of a retail clothing environment. Ensuring the maintenance of a safe and conducive work environment was a priority in my responsibilities.
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Leveraged a suite of advanced communication strategies, tailored specifically for the retail clothing sector, to foster enduring relationships with customers and colleagues. By integrating active listening, clear articulation of our product offerings, and fashion advice, I succeeded in creating an engaging and personalized shopping experience for our customers. This strategic application of communication techniques not only strengthened team cohesion and collaboration but also amplified customer satisfaction and loyalty, thereby driving the commercial success of our clothing retail business.
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• Maintained up-to-date knowledge of products, services, promotions, and pricing policies.
• Displayed strong problem solving abilities when dealing with difficult customer inquiries. EDUCATION
Degree In Economics, Computer Science Candidate
Expected Graduation JUL 2025 Truman State University, Kirksville, MO, US High School Diploma
JUL 2019 Diamond Academy, Ethiopia, Addis Ababa Private School LANGUAGES
Amharic
Bilingual
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Arabic
Beginner
Traveling, Family
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SKILLS
• Coordinating Bids
• Construction Administration
• Accounting Techniques
• On-Time Project Delivery
• Business Management Principles
• Microsoft Office
• Analytical and Critical Thinking
COMMUNITY SERVICE
Volunteer
DEC 2018 - AUG 2019 Green and Fresh Charity Organization, Ethiopia, Addis Ababa Contributed significantly to the Green and Fresh Charity Organization's mission by aiding in the provision of meals to underprivileged communities. This initiative played a crucial role in improving the nutritional welfare of numerous individuals and families.
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