Kenneth Jerdo

Cincinnati, OH

513-***-****

adxj11@r.postjobfree.com

www.linkedin.com/in/kennethjerdoIT

Accomplished sales manager and customer service professional with more than 10 years’ experience in the healthcare, consumer goods, construction, and automotive industries. Coursework in business communication and IT Support with pending CompTIA A+ and Google IT Support certifications. Proven track record managing large client accounts and identifying cost-savings measures that resulted in five-figure savings. Excellent troubleshooting and communication skills, as well as a strong knowledge base in business tools such as Microsoft Office. Focused on developing client success.

Skills

IT troubleshooting and repair

Windows, Linux/Unix, Mac OSX, Apple iOS, and Android

Printer Installation, Troubleshooting, and Repair

Anti-virus Installation, Configuration, and Virus Removal

Leadership

Project management

G Suite and Google Apps

Microsoft Office

System imaging and PC/mobile device backup

Local Area Networks (LAN)

Task automation

CommandLine, PowerShell, Bash

Data migration

Virtualization

Certifications

CompTIA A+ Certification (pending)

Google IT Support Professional certification (April 2022)

Education

February 2022-April 2022

IT Support, Per Scholas, Cincinnati, OH

Robust technical program provides 400+ hours of training in installation, configuration, maintenance, and troubleshooting for desktops, laptops, mobile devices, printers, routers, and switches

May 2005–February 2006

Business Communications Coursework, Brown Mackie College, Cincinnati, OH

Courses in management principles, technical business procedures, and computer operations, including accounting, payroll, spreadsheets, finance, and business ethics

Professional Experience

May 2017 – PRESENT

Support Associate, Servucare, Cincinnati, OH

Handle all clients’ upkeep needs

Use MAR system to check daily meds

Schedule medication deliveries utilizing company software

Manage accounts for clients’ daily spending

Troubleshoot medication applications and update job task operation apps

October 2016–December 2017

Customer Service Representative, Trade Global, West Chester, OH

Handled multiple accounts for diverse retail companies in a highly competitive environment

Effectively resolved customer concerns using active listening techniques

Regularly met performance KPIs for customer account corrections and adjustments

Received 50+ direct customer calls daily; logged trends and summaries in management reports

Processed debit, credit, and sales accounts utilizing proprietary software

Recommended potential products or services to management via customer information collection

Used Microsoft Word, Outlook, PowerPoint, Excel, Access, etc. to produce correspondence, documents, presentations, records, spreadsheets, and databases

June 2006 – June 2012

Sales Manager, Persuasion Construction Services, Cincinnati, OH

Sold $10,000 in services to residential, commercial, and government agencies on behalf of small company operations offering landscaping, painting, and laborer services

Managed day-to-day sales operations for small businesses doing seasonal work

Maintained client portfolios and database for multiple competitive retail businesses

Prepared bids and assisted with proposals

Assisted with daily routine of equipment movement on forklift truck stand up and sit down model versions.

Warehouse moving products and field equipment with various types of forklifts.

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