Center Representative Support Specialist
Resume:
Fenne Neran
Senior Support Specialist
Portland, OR 97203
****.******@*****.***
Proven customer service skills, IT skills and dedication to problem solving. There was no task too big I am not ready to handle, and trusted to accomplish the task with great service and professionalism. Authorized to work in the US for any employer
Work Experience
Senior Support Specialist
DXC Technology - Portland, OR
October 2021 to Present
Install and test company computers, printers, and other peripherals, configure operating system i.e. loading images via PXE Boot, loading software via SCCM. Perform system upgrades and maintenance. Account Management through Active Directory.
Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. Provided remote assistance to users that are work from home and operating on VPNs. Working with Ticketing Systems and managing queues through Service Now Responding to phone calls, emails, and direct customer contacts. Troubleshooting, identifying, and resolving problems Escalating problems to appropriate systems engineers. T2 Technician
Toshiba America Business Solutions, Inc. - Philadelphia, PA October 2018 to June 2021
Build, maintain, repair copiers
Troubleshoot and install computer\printer issues Break\fix repair of copiers and printers Call Center Representative
PHEAA
September 2015 to September 2016
handle customer questions, complaints, and status/billing inquiries, use web-based tools and resources to accurately resolve customer inquiries, and make account adjustments by following departmental procedures.
Education
Certification in Computer Systems and Networking
Penta Career Center
September 2007 to May 2009
High School Diploma
Genoa High School
May 2009
Skills
• Forklift
• Delivery Driver Experience
• Mechanical Knowledge
• Technical Support
• Active Directory
• Software Troubleshooting
• VPN
• Computer Hardware
• Microsoft Windows
• Help Desk
• SCCM
• DNS
• LAN
• Microsoft Windows Server
• Network Administration
• Computer Networking
• System Administration
• Network Support
• TCP/IP
• DHCP
• Microsoft Exchange
• Operating Systems
• Disaster Recovery
• VoIP
Awards
Business Professionals of America
June 2010
Shown exceptional ability in the area of Microsoft Network Administration and ranked 2nd in the nation Certifications and Licenses
Forklift Certification
Assessments
Basic mechanical knowledge — Highly Proficient
June 2021
Understanding and applying mechanical concepts and processes Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
June 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Forklift safety — Expert
June 2021
Best practices and safety hazards in forklift operation Full results: Expert
Basic computer skills — Highly Proficient
June 2021
Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient
Technical support — Expert
June 2021
Performing software, hardware, and network operations Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Mauro Torres (DXC Team Lead)
• Email: ***************@*****.***
• Cell: 319-***-****
Lucas Greene (DXC Team Lead)
• Email: *****.*.******@*****.***
• Cell: 319-***-****
Contact this candidate