Success Manager It Support

Jake Wallace

Customer Success Manager Bellevue, WA

Phone: 206-***-**** Email: ***********@*****.***

Summary

Results-orientated Service Manager with 15+ expertise with the primary focus on building relationships, customer retention and discovering opportunities that leads to the sale of additional services. Identifying and resolving customer’s true needs by selling technical services they can benefit from. Extraordinary customer relationship building skillset.

Experience

Service Manager - United Access

July 2019 - Present

Customer Retention Rate by survey 89%.

Build Service Department. Revenue growth from 0 to $180k-200k yr.

Established customer base and elevated satisfactory rating or CSAT of 92%.

Upsell Cross-sell 65k yr.

Manage a small team. Using ticketing and tracking system. Output reports and analysis.

Relevant IT Experience

Account management

Networking

Microsoft troubleshooting

Adobe troubleshooting

Azure

Autotask

M365 Suite

Exchange

Salesforce

Dealerstar

Active Directory

Re-imaging

Hardware

Education

Google IT Support A+ Certificate - Coursera Online University, 2022

AZ-900 Certification - Microsoft Online, 2023

Leadership & Communication

Create a positive work environment to coach and inspire team members.

Excellent communication and organizational skills.

References

Available upon request

Contact this candidate