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Sales Representative Customer Service

Location:
Centurion, Gauteng, South Africa
Posted:
June 05, 2023

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Resume:

JANE

SERA

PRETORIA, SOUTH AFRICA 073*******, adxiyx@r.postjobfree.com

PROFESSIONAL SUMMARY

A reliable representative with extensive experience of 18 years within the Healthcare domain, functioning across multiple platforms who effectively interacts with the multi disciplinary teams. A performance driven individual whose record has demonstrated the ability to achieve outstanding success in building Partnerships and maintaining client professional relationship. Awarded Sales Representative of the year 2021.

SKILLS

Task prioritization

Ability to multitask

Analytical thinking

Relationship building

Relationship Management

Working Independently

Interpersonal And Written Communication

EXPERIENCE

PRODUCT SPECIALIST

ADCOCK INGRAM CRITICAL CARE JOHANNESBURG, SOUTH AFRICA

November 2021 - Current

Collaborated with product manager to analyze and improve product development process.

Liaised with cross-functional teams to manage and communicate product changes and life cycle stages.

Developed technical content and sales presentations to use in presales activities.

Engage clients through phone calls, emails, site visits and product demonstrations

Researched new products to stay abreast with trend

Forged professional relationships with customers, team and managers to build rapport

Promoted products more successfully with in depth knowledge of each scientific or technical advantage

Attended industry trade shows and conferences to network with potential clients

Studied competitor activities and strategies to develop sales tactics

Medical Device Sales Representative

ARISTE HEALTH JOHANNESBURG, SOUTH AFRICA

October 2019 - November 2021

Educated customers by explaining or demonstrating [Product or service] features and benefits.

Researched new products to stay abreast with trend.

Drove revenue through careful negotiation of service agreements and sales contracts.

Minimized delivery delays by maintaining adequate product stock.

Engaged customers through phone calls, site visits and product demonstrations.

Redirected and overcame sales objections by employing persuasive communication skills.

Participated in meetings to discuss developments and learn new strategies.

Forged professional relationships with customers, team and managers to build rapport.

Sustained revenue streams with frequent account servicing and targeted development strategies.

Brought in new customers continuously with excellent prospecting and lead generation skills.

Promoted products more successful with in-depth knowledge of each scientific or technical advance.

Prepared and submitted required paperwork to support sales process.

Met recordkeeping requirements with detailed reports and thorough account information.

Supported client buying requirements, visiting establishments to promote [Product or service] sales.

Attended industry trade shows and conferences to network with potential customers.

THEATRE SOLUTION SALES SPECIALIST

PRIONTEX MICRONCLEAN MIDRAND, SOUTH AFRICA

August 2015 - February 2019

Developed industry- and customer-specific solutions based on technical expertise and product knowledge.

Closed new contracts by showcasing products to KOL's, highlighting pricing, availability and advantages.

Brought in [Number]+ new customers per quarter by continuously researching and identifying prospects.

Delivered expert sales support based on individual customer requirements.

Increased sales opportunities by coordinating on-site demonstrations and continuous in service training for customers.

Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.

Documented, researched and resolved customer service issues.

Identified issues and solutions to eliminate backlog and maximize workflows.

Approached and solved problems with initiative and sound judgment.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

Clinical Nurse Specialist: Theatre

Netcare Clinton Alberton, SOUTH AFRICA

July 2014 - July 2015

Improved nursing practice by assessing work of clinical staff for quality and conformance with nursing standards.

Coordinated continuity of care by implementing nursing and administrative assignments with staggered start and stop times.

Oversaw diverse areas of nursing management, including staff education, resource utilization and patient satisfaction.

Optimized patient care by working in close collaboration with other healthcare professionals and service providers.

Delivered evidence-based, cost-effective care following facility policies.

Controlled infection risks with proper wound care and aseptic techniques.

Supported procedures by handling instruments and monitoring patients.

Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.

Led team of nurses to deliver care to patients in Theatre unit.

Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care.

Met intra operative patient needs whilst supporting surgeon with operative procedure

Managed stock control, billing and accurate record keeping

Monitored consistent use of aseptic techniques for robust infection control.

Operating Room Registered Nurse

Robinson Life Hospital Randfontein, SOUTH AFRICA

May 2014 - June 2014

Improved nursing practice by assessing work of clinical staff for quality and conformance with nursing standards.

Coordinated continuity of care by implementing nursing and administrative assignments with staggered start and stop times.

Oversaw diverse areas of nursing management, including staff education, resource utilization and patient satisfaction.

Optimized patient care by working in close collaboration with other healthcare professionals and service providers.

Delivered evidence-based, cost-effective care following facility policies.

Controlled infection risks with proper wound care and aseptic techniques.

Supported procedures by handling instruments and monitoring patients.

Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.

Led team of nurses to deliver care to patients in Theatre unit.

Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care.

Met intra operative patient needs whilst supporting surgeon with operative procedure

Managed stock control, billing and accurate record keeping

Monitored consistent use of aseptic techniques for robust infection control.

Clinical Nurse Specialist: Theatre

Netcare Rosebank Clinic JOHANNESBURG, SOUTH AFRICA

December 2011 - April 2014

Improved nursing practice by assessing work of clinical staff for quality and conformance with nursing standards.

Coordinated continuity of care by implementing nursing and administrative assignments with staggered start and stop times.

Oversaw diverse areas of nursing management, including staff education, resource utilization and patient satisfaction.

Optimized patient care by working in close collaboration with other healthcare professionals and service providers.

Delivered evidence-based, cost-effective care following facility policies.

Controlled infection risks with proper wound care and aseptic techniques.

Supported procedures by handling instruments and monitoring patients.

Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.

Led team of nurses to deliver care to patients in Theatre unit.

Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care.

Met intra operative patient needs whilst supporting surgeon with operative procedure

Managed stock control, billing and accurate record keeping

Monitored consistent use of aseptic techniques for robust infection control.

Registered Nurse - Operating Room

Mediclinic Emfuleni Vanderbijlpark, SOUTH AFRICA

June 2010 - December 2011

Improved nursing practice by assessing work of clinical staff for quality and conformance with nursing standards.

Coordinated continuity of care by implementing nursing and administrative assignments with staggered start and stop times.

Oversaw diverse areas of nursing management, including staff education, resource utilization and patient satisfaction.

Optimized patient care by working in close collaboration with other healthcare professionals and service providers.

Delivered evidence-based, cost-effective care following facility policies.

Controlled infection risks with proper wound care and aseptic techniques.

Supported procedures by handling instruments and monitoring patients.

Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.

Led team of nurses to deliver care to patients in Theatre unit.

Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care.

Met intra operative patient needs whilst supporting surgeon with operative procedure

Managed stock control, billing and accurate record keeping

Monitored consistent use of aseptic techniques for robust infection control.

Operating Room Registered Nurse

Vereeniging Mediclinic Vereeniging, SOUTH AFRICA

February 2009 - May 2010

Improved nursing practice by assessing work of clinical staff for quality and conformance with nursing standards.

Coordinated continuity of care by implementing nursing and administrative assignments with staggered start and stop times.

Oversaw diverse areas of nursing management, including staff education, resource utilization and patient satisfaction.

Optimized patient care by working in close collaboration with other healthcare professionals and service providers.

Delivered evidence-based, cost-effective care following facility policies.

Controlled infection risks with proper wound care and aseptic techniques.

Supported procedures by handling instruments and monitoring patients.

Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.

Led team of nurses to deliver care to patients in Theatre unit.

Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care.

Met intra operative patient needs whilst supporting surgeon with operative procedure

Managed stock control, billing and accurate record keeping

Monitored consistent use of aseptic techniques for robust infection control.

Student Nurse

Mediclinic Vereeniging Vereeniging, SOUTH AFRICA

March 2004 - December 2008

Documented vital signs to report abnormalities to licensed nurse for evaluation.

Assisted with basic hygiene, skincare and nutritional and dietary needs to create positive patient experience.

Shadowed nursing staff to analyze patient conditions and learn hands-on skills.

Performed CPR during emergency situations.

Observed nursing professionals to learn patient care techniques.

Managed patient care plans and updated electronic medical records to facilitate quality care.

Performed intramuscular, subcutaneous and intradermal injections to administer various medications.

Communicated with lab to obtain patient's test results.

Bathed, dressed and toileted patients to manage personal hygiene needs.

Arranged for discharge planning care after hospital checkout.

Cared for catheters, central lines and gastric tubes to contribute to patient well-being.

Consulted with physician to understand diagnosis and care plans.

Changed dressings and evaluated healing to properly care for wounds.

Pursued additional training modules to improve patient care.

Extended emotional support to patients and families.

Assessed patient vitals, pain levels and input and output ratios to document findings.

Provided medication list and instructions for discharged patients to observe home-care protocols.

EDUCATION

NH Dip Community Nursing Science & Nursing Administration - Applied Sciences

Vaal University of Technology, Vanderbijlpark, South Africa

March 2012

Diploma in General Nursing Science - Applied Sciences

UNISA, Pretoria, South Africa

March 2009

Matriculation

Sasolburg High School, Sasolburg, South Africa

December 1999



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