Service Representative Clerk

Jacqueline D. Cobb

**************@*****.***

Memphis, TN 38128 • 901-***-****

Qualifications Summary:

Professional Efficient Administrative Office Support

Fluent in office Word, Outlook, Access, and processing insurance claims possess

personable and friendly enthusiastic work ethic

Skills

Proficient in Microsoft Word, Excel & PowerPoint

Proficient in Medisoft/Meditech,

in Abstracting Medical Records

Proficient in Insurance Claims processing HCPCS II

Proficient

Keystrokes (14,000), ICD-9-CM and type 50+wpm

Experience

H&R Block

Customer Service Representative Seasonal Memphis, TN Jan. 2019 – Apr. 2019

Greet clients in a personalized, friendly, and inviting manner. Matching clients with the best-suited tax professional for their needs. Scheduling clients how they would like to be scheduled. Handling clients exits by ensuring all current and future needs. Maintaining office cleanliness and organization of resources with team members. Working in a fast-paced environment. Knowledge of cash registration operations. Other duties as assigned.

Advance America Cash Memphis, TN

Customer Service Representative Dec.2018 – Apr. 2019

Actively assists in meeting the center’s performance metrics as defined by management. Understands recommend, and sell financial products and services to customers. Building strong relationships with current and prospective customers, in person and by phone. Managing customer concerns, and active participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and completes marketing tracking sheets. Work closely with and support others in a positive, team environment to enhance the customer experience.

Regional One Extended Care Hospital Memphis, TN

Patient Service Clerk Aug.2002 –Jul.2018

Provide patient support by performing numerous patient service procedures in a hospice environment.

Ensured that patients follow prescribed diets, and recorded food and fluid intake as required.

Coordinate available resources to facilitate improvement of patient care process.

Provide support to new employees and participate in committees to improve patient care.

Regional One Health Hospital Memphis, TN

Patient Service Clerk-Labor & Delivery Aug. 2002-Feb.2014

Performed care, procedures and related activities under the direct supervision of a registered and/or licensed nurse for skilled and intermediate levels of care of patients.

Continually improved skills regarding patient service and record keeping.

Consistently supported and implemented all hospital policies and procedures, while representing the hospital in a positive and professional manner.

Methodist South/University Hospital Memphis, TN

Clerk III-Radiology File Room Dec. 2000-Nov. 2007

Coordinated retrieval and interdepartmental transfer of X-ray charts throughout the hospital and for physicians' offices.

Initiated research to locate lost files: utilized a digital numeric coding sequence to file-X-ray charts.

Organized work flow for other employees in the file room

Education

Anthem Career College Memphis, TN

A.A.S Medical Billing & Coding December 2012

Memphis Area Vocational Technical School Memphis, TN

Certification in Data Entry June 1990

Contact this candidate