Office Clerk Program Specialist

Location:

Las Vegas, NV

Posted:

June 05, 2023

Contact this candidate

Resume:

NaToya Williams

**** **** ******* **

Las Vegas,NV 89148

Cell: 562-***-****

*****************@*****.***

OBJECTIVE

A position in Early Head Start Teacher

SUMMARY OF QUALIFICATIONS

Over 7 years experience as sales representative in various fields of service providing professional experience. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Trained employees in work, safety procedures and company policies. Proficient with Microsoft Office and manual supply system for supply operations, procurement, shipping, receiving and accountability. Monitor students' progress and provide students and teachers with assistance in resolving any problems. Confer with parents and staff to discuss educational activities and policies and students' behavioral or learning problems. Set educational standards and goals and help establish policies, procedures, and programs to carry them out.

Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs. Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.

WORK EXPERIENCE

Rapides Parish School Board (Early Childhood Teacher) April 2021-Present

Alexandria, LA

Communicating effectively with infants, toddlers, their parents and other staff. Properly addresses the developmental needs of infants and toddlers. Plan and maintain a safe, clean, learning environment, and assures the well-being and safety of children in his/her care. Establish a caring professional relationship and a climate of mutual trust and respect for families. Maintain a cooperative attitude of working together with Center staff, volunteers, partners, and program specialist in planning and implementing classroom activities.

Discovery House April 2019- April 2021

Alexandria, LA

Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys. Development and encouraging age-appropriate learning and socialization to ensure children lean basic skills and concepts, such as communication, manners, and sharing.

Home Instead February 2018- July 2019

Alexandria, LA

Assist and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Pinecrest January 2017-Febuary 2018

Pineville, LA

Assists in the training and guidance of individuals in routine and elementary self-help skills such as good hygiene, good housekeeping, money management, and other activities providing personal and social growth. Assists clients in everyday living such as bathing, dressing, and oral hygiene. Most of my assisting may have included lifting up to 50 pounds. Trained clients in maintain living area standards by performing and modeling simple custodial tasks such making beds, cleaning floors, and putting clothes away. Observed behavior and health of clients and reported sudden or unusual changes to higher authority.

Sutherland Global Service February 2016- January 2017

Alexandria, LA.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Cellular One/Sales Representative August 2015- February 2016

Alexandria, LA.

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Recommend products to customers, based on customers' needs and interests. Answer customers' questions about products, prices, availability, product uses, and credit terms. Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Kroger Signature Store/Cashier October 2007 - August 2015

Alexandria, LA.

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions about merchandise and advise customers on merchandise selection. Stamp, attach, or change price tags on merchandise, referring to price list. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Compare merchandise invoices to items actually received to ensure that shipments are correct. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

Food For Less/Supervisors of Retail Sales Workers October 2007 – August 2014 Long Beach, CA

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Resolve customer complaints regarding sales and service. See more occupations related to this task. Oversee regional and local sales managers and their staffs.

See more occupations related to this task. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. See more occupations related to this task. Determine price schedules and discount rates. See more occupations related to this task.

Review operational records and reports to project sales and determine profitability.

Boeing/Office Clerk September 2004-June2006

Long Beach, CA

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary.

EDUCATION

Diploma, Paramount High School, Downey, CA

Continuing Education In Business Administration, Louisiana State University in Alexandria

NaToya Williams

5927 Bruyninckx Rd Aleandria Louisiana 71303

Cell: 562-***-****

*****************@*****.***

REFERENCES

Darnice Briggs Jr

Transit Operator

ATRANS

312 Gary K Street