Scrum Master Customer Service

Giuseppe Sasso

*** *** *******

Redondo Beach, Ca 90277

Home 310-***-****

email *********@*****.***

Background Summary:

Over 30 years of experience in information technology specializing in application development and support in the area of Customer Service Applications.

Hardware Environments: IBM 30XX, 43XX, IBM UNIX PC, Macintosh

Software Tools/

Packages: DB2 UTILITIES MS PROJECT XPEDITER FILE-AID PANVALET

DYL280 CA-LIBRARIAN ABEND-AID CLIST IBM UTILITIES SDSF VSAM TSO/ISPF LAWSON TELON

Languages: DB2/SQL COBOL CICS HTML ASSEMBLER PL/1

FORTRAN

Databases: DB2 ORACLE IMS DB/DC

Data Communication: CICS V4.1 (Multi-region environment)

Operating Systems: IBM MVS/ESA IBM OS/MVS IBM OS/VS DOS

SYSTEM 7 JCL WINDOWS 7/10

Education: Santa Ursula University: B.S. Mathematics, 1981

Scrum Master certificate

EXPERIENCE:

10/1997- 11/2022 Northrop Grumman

For several systems I was responsible for the detailed design review of all programs related to the functionality of all the process daily weekly monthly and year end. In the IBM mainframe and UNIX environment.

1985/1997 Los Angeles County

I was responsible to maintain the Business Licenses and Property Tax Systems in the IBM mainframe environment.

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