Lori A. Evans

*** ******* ****.

Lakeland, FL. **815

352-***-****

adxiw4@r.postjobfree.com

I am dependable, friendly, confident and dedicated to achieving the highest quality of customer service. I am a self-starter with enthusiasm, care and leadership ability. I am detail oriented and self-motivated and I have a strong work ethic. I am excellent at customer service, multitasking organizational skills and I am a team-oriented worker.

Professional Experience

TZ Insurance

Lakeland Florida 8/2022 – 11/2022

Customer Service Representative

Inbound and outbound calling

Sold Medicare Supplements

Took payments

Advised on best supplement plans available in areas

Received 2-40 Health Insurance License

Welldyne

Lakeland Florida 11/2021 – 2/2022

Customer Service Account Representative

Updating and getting information for prescription medication mail order

Took payments

Set up new accounts

GC Services – Verizon

Lakeland Florida 8/2021 – 10/2021

Customer Service – Collections

Collecting past due payments from customers

Inbound and outbound calling

Took payments

Assisted in helping with new phone plans

SilverMoon Drive-In

Lakeland Florida

Customer Service/Concession Stand 6/2021 – 8/2021

Prepared and sold food, snacks and drinks for Drive-In patrons

Spherion, Brooksville Florida – Seaway Plastics Inc. Brooksville Florida

Customer Service Assistant 7/2020 - 5/2021

Assisted with sales order data entry

Answered and problem solved with customers

Assisted with shipping of products

Filled in when Lead Customer Service was out of the office

Spring Lake Water, Brooksville Florida

Customer Service/ Secretary 6/2007 - 12/2012

Customer Service

Set up appointments for delivery of home water bottle service and equipment.

Took payments, answered telephone calls, billing once a month, filing and wrote out customer contracts

Helped owners of company with other types of projects they may have had

Spherion, Brooksville Florida

Temp position Pasco County Courthouse

Secretary in the Appeals Department of Courthouse

License/Certificates

Florida Department of Financial Services

02-40 Resident Health Insurance License

License Number: W888024

8/17/2022 – 8/2026

Education

Bentley High School, Burton Michigan

Graduated with Diploma; June 1988

Basic Subject Courses

All Business Courses offered

Genesee Area Skill Center, Grand Blanc Michigan

Graduated with Diploma and Certificate; June 1988

All Business Courses

Hobbies

When not working or doing chores I like to read, my favorite author is Stephen King. I am also an avid movie goer; no genre is my favorite I like all types of movies. I am also a grandmother of 4, in which is why there is a gap in my resume from 2012 to 2020 I was helping raise my grandchildren. I also have 4 cats that are considered my babies as well. When I was young in Michigan I have always wanted to live in Florida and 15 years ago I made that happen. I also like to paint, cross stitch and bake.

I am good at what I do because I do not like to have things done half way. Some people say I am a perfectionist but I believe that nothing is done if it is not done correctly or right. Thank you.

Contact this candidate