Service Agent Customer

TERRAND BENNETT

***** ******* **, *******, *****, 77045, US 832-***-**** ****************@*****.*** Hello, my name is Terrand Bennett. I'm an experienced Sourcing Recruiter/Talent Acquisition Specialist who possess knowledge of every step of the hiring process. I am a resourceful solution-oriented professional with excellent interpersonal building skills, who's willing to go above and beyond to complete the task at hand. Proficient at time management and

organization with a strong sense of

urgency, flexibility, and adaptability

Ability to work in a collaborative

manner and develop strong working

relationships with clients, employees and

HR colleagues

Strong knowledge of recruitment and

external market trends in recruiting

Articulate in writing recruiting plans

with deliverables, timelines and a formal

tracking process

Utilize various sourcing plans and tools,

including phone screens, internet

research and ATS/CRM candidate

tracking, to find prime candidates

Bring knowledge and experience with

various tools and ATS (Taleo, Lever,

Greenhouse, Workday) and Tools

(Seekout, Gem, bullhorn, LinkedIn

Recruiter)

Superior communication

(written/verbal), presentation, and

facilitation skills, with the ability to

communicate effectively across all

employee groups and levels (executives,

managers & employees)

2020

Bachelor of Arts Communications Texas Southern University Houston, TX Professional Summary

Skills

Education

7/20 to 8/22

Technical Sourcing Recruiter Samsung Electronics America Houston, Texas- Remote

Partnered with hiring teams to build and execute effective sourcing to find and interviewed candidates for technical positions at the company. Recruiting through all channels ranging from both active and passive candidates Makes initial candidate contact and builds relationships/networks with prospective candidates in an effort to increase interest level in company opportunities Develop and execute innovative search techniques to generate a pool of candidates necessary to staff open Tech positions trough the use of ATS and Tools Recruited backend engineers, software engineers, developers, data scientist, product managers, product designers, ux researchers and other related positions. Create & Execute sourcing strategies, plans and pipelines Reached out to 200+ potential hires weekly resulting in 25-30 calls daily. While hire 3-5 candidates per month.

Handled 12-15 Reqs at a time.

Developing and maintaining effective networks to maximize visibility and attract top quality candidates

Performed full-cycle recruiting: interviewed, screened, offered, negotiated and closed candidates for assigned requisitions

Discussed all aspects of employment with prospective employees, including expected tasks, compensation, and policies to promote clarity from the start. 5/19 to 6/20

Talent Acquisition Specialist-Recruiter Percepta LLC/Ford Motor Company Houston, TX

Managed and ATS, including posting jobs.

Managed incoming resumes and screening candidates. Interviewed candidates via Microsoft teams and zoom as part of the evaluation process.

Recruited for positions such as Customer Service Agents, Network Engineers, Benefit Analysts, etc

During my time here I was able toto hire 36 candidates in a matter of 4 months, 32 of whom stayed in their roles for over a year.

Partnered with hiring managers to develop and execute recruiting strategist attract great talent.

Used employee referrals, direct sourcing, internet applications, and recruitment agencies to best find candidates for positions

Work History

Customer Service Agent Sykes Houston, Texas-Remote Worked with customers to determine requirements and handle complaints. Entered customer information into a computer system using documents and organized client records

Explained the features and capabilities of offerings to customers to help them understand products and promotions.

Respond to inquiries by clarifying information

Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being. Assist in program development with new products and/or services.

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