Customer Service Logistics Analyst

Tracy Spangler

*******@*****.*** • +1-724-***-****

linkedin.com/in/tracyspangler • Cleveland, OH 44130

Territory Manager Profile

Accomplished and results-driven professional having extensive experience credited with combining sales, marketing, and business development expertise to drive significant revenue growth.

Adept at establishing new businesses, tapping into unexplored markets, and building strong market presence with ability to foster profitable client relationships. Ability to tactfully leading teams and designing effective methods to critically monitor sales processes while ensuring strict compliance with service standards. Skilled in providing consultations/advice to clients, fulfilling specific needs, and growing regional revenue. Expertise in maintaining strict adherence to high standards of quality and customer satisfaction throughout all phases of sales cycle. Proficient in MS Office Suite, Google Suite, CRM, Dynamics, SharePoint, SAP, HTML, and Allego. Exhibit exceptional leadership, interpersonal, analytical, and cross-functional skills.

Areas of Expertise

Team Leadership & Coaching

Strategic Planning & Analysis

New Business Development

Recruitment & Selection

Territory Management

Customer Service

Consultative Selling

Performance Management

Logistics Management

Budgeting & Forecasting

Supply Chain Management

Training & Development

Accomplishments

Received recognition for increasing medical device sales by $950K.

Won President’s Club and MVP awards for delivering exceptional performance results.

Ranked as one of top 10 managers across nation for significantly enhancing sales performance within assigned territory by retaining existing clientele and attracting new accounts.

Career Experience

Neuronetics, Inc. – Malvern, PA 2019 – Present

Practice Development & Clinical Training Manager

Plan and implement business development initiatives to maximize revenue generation by retaining existing clientele and securing new accounts. Conduct market and competitor analysis as well as keep abreast with latest market developments and accordingly establish tactics/plans to achieve performance targets. Guide team of practice consultants and field sales trainers for seamless management of day-to-day activities. Lead development and implementation of new clinical training modules. Manage performance of all clinical staff to assess efficacy of existing training program and improve future training initiatives. Foster performance-based and inclusive office/hospital environment by implementing effective business processes.

Maximized organizational revenue growth by launching new medical devices.

Catalyzed exponential revenue growth by delivering expertise as senior PDM.

Introduced efficiencies and took territory from 63% to 115% to quota within first year.

Achieved 35% territory growth on YoY basis by training and mentoring staff members during deployment of initiatives.

Honda of America Manufacturing, Inc. – Marysville, OH 2017 – 2019

Supply Chain Logistics Analyst

Reviewed existing logistics and internal supply chain processes, identified shortcomings, and enforced changes to improve delivery for 100+ suppliers. Bridged gap between production requirements and OEM’s capability to deliver required material quantities by partnering with multiple suppliers. Led transition of organizational procedures to modernized workflow structures and optimized daily logistical functions while raising operational efficiency. Enabled suppliers to sustain quality by providing training on quality and purchasing applications. Coordinated with 100+ global suppliers, led investigations to ensure supply chain stability, timely acquired critical equipment parts to avoid shutdown, and kept manufacturing operation at ideal capacity.

Enabled six supply chain managers to maximize performance yield of 14,000 staff members across three plants.

Secured Ralleye up award for exhibiting dedication, won top performer award for excellent performance results, and recognized for operations standards achievement.

New Albany Lash Company – New Albany, OH 2015 – 2017

Managing Director

Designed, developed, and implemented short-/long-term strategic plans and operational policies to catalyze financial growth of business. Supported as expert and one of few lash artists in state to provide custom work. Guided team and headed initiatives to drive efficiencies, promote cross-functional collaboration, and achieve business goals. Analyzed and interpreted financial statements to gather key insights and steer strategic decision-making. Developed company website for healthy digital presence and organized B2B events to expand market footprint. Maintained up-to-date client database to sustain health pipeline.

Delivered training and advice by achieving Novalash expert certification.

Sprint – New Castle, PA 2012 – 2014

Sales Manager

Headed team of highly skilled professionals and effectively guided all sales operations. Assessed sales volume of store and sustained inventory to ensure seamless continuity of business. Delivered excellent customer service through technical support and swift resolution of billing inquiries, concerns, and complaints. Identified staffing requirements and systematically led recruitment and selection drives to sustain optimum levels of human capital. Ensured timely and accurate remuneration of staff by managing payroll. Contributed to professional development of staff through training programs.

Commended for consistently achieving and exceeding KPIs and sales metrics.

Delivered exceptional sales results and improved ranking of Sprint store from last 63rd position to top three.

The Healing Tree – Hermitage, PA 2010 – 2014

Sales Manager

Established realistic performance targets and devised comprehensive plans to achieve targets. Consulted with clients and formed recommendations to meet specific needs/requirements and generate sales. Recorded all financial activities of store through effective management of accounting function. Reviewed actual sales and enforced control over inventory to avoid stockout and/or overflow. Tracked staff’s performance and delivered feedback to improve productivity. Engaged with customers to ensure health coaching and nutrition counseling as certified health coach.

Increased sales volume by 30% by capitalizing on extensive product knowledge and continued education of customer base.

Additional Experience

Retail Sales/Small Business Specialist – Verizon Wireless, Hermitage, PA

Education

Bachelor of Science Degree in Business Administration & Management

Penn State University

Certifications

Laser Operator Class III (Medical Device)

Excel Programmer I, II, III

TMS Provider/Trainer

Honors & Awards

Top 10 Training Manager

“Rally-up” Supply Chain Award

Employee of the Year Award

Top Growth within Territory Award

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