HIBO AWALEH

Professional summary

Passionate leader with 4-year experience in customer service, medical research, billing and claims (EPBD). Enthusiastic about accurately handling time sensitive tasks and minimizing wait times. Excited to collaborate with your business units and provide world class customer experience.

Technical skills: Excels, SQL, Smart Front End, Zendesk, PRMS

Knowledge &skills Area

Customer support

Email support

Chat support

QNXT

HIPPA training

Regulations

PROFILE

Sponsor of a CHILD and Member of the Solidarity Committee of the Tedungal Sponsorship Project SUKAABE in SENEGAL.

Member of the Djiboutian Diaspora Association

CONTACT

PHONE:

720-***-****

Language:

French

Somali

Arabic

English

EMAIL: adxiv0@r.postjobfree.com

HOBBIES

Hobby #1 Reading

Hobby #2 community helping

Hobby #3 handball

Hobby#4 Spend time with family

EDUCATION

Lycee De Balbala -High School 2008-2011

University of Djibouti 2011-2014

Bachelor’s degree in biology

Paul Sabatier University, TOULOUSE III, France 2014-2017

Masters in Biochemistry & Biotechnology

Accent learning Systems, INC 2018

Phlebotomy Certificate

Phlebotomy License, MedCA 2018

Phlebotomy technician PH1

WORK EXPERIENCE

June 2022- to present Remote customer service Benefits specialist with Willis Tower Watson

Make necessary adjustment to employee benefits health insurance, life insurance, HSA, HRA ect..

Assist employee to navigate through the website

Process pending items including charges, payments and personal information’s updates via inbound and outbound calls.

Assist onboarding teammates on new health insurances, and HIPPA guidelines for current year

Complete medical record requests

Identify trends/ recuring issues and present to supervisor for further investigation and resolution

Handle collections on unpaid accounts while adhering to company benchmarks as assigned.

November 2021- Mai 2022 Remote Tax preparer Assistant with TurboTax

taking inbound calls from customers to gather the tax information for the tax experts, help go through the TurboTax application and IRS website, go over pricing information, etc…

April 2021-November 2021 Remote customer service in ShopHQ

in this role, we take inbound calls and respond to the customer’s requests. This includes placing orders, suggesting additional products and promotions, addressing order concerns, and researching customer issues.

December 2020-March 2021 phlebotomist in BioLife plasma donation center

January 2020- May 2020 Office coordinator (Family quality Care, INC)

Provide social case work, wear appropriate to clients and families receiving nursing care.

Evaluate and assess the social and emotional factories related to the client’s health problems as a means of estimating the client’s capacity and potential to cope with the problems of daily living.

May 2018-December 2019- Order coordinator (QuickBox FulfillmentCenter)

Handle dropping Shipping, Private Label, international shipping, Amazon Entry, Returns Processing.

February-July 2017:

Internship as part of the Masters in the NGN team (Neuro Neuro-Gastroenterology & Nutrition) led by Professor Vassilia THEDOROU at the ToxAlim laboratory (INRA UMR 1331 TOXALIM in TOULOUSE)

June - August 2016:

Research internship in the "RNA and Ribonucleases" team led by Dr. AJ. Carpousis at the Laboratory of Microbiology and Molecular Genetics (LMGM-CNRS UMR5100 at TOULOUSE)

November - December 2015:

Conducted project in molecular biology

Topic: What strategies does Pseudomonas syringae use to deflect host defenses?

Masters practical work using molecular microbiology, analytical biochemistry techniques:

Molecular methods for identifying microorganisms

Creation of a lactic ferment (Engineering)

UV filter analysis by HPLC

February - April 2014:

Balbala Hospital (DJIBOUTI)- Biological technician

Internship at the laboratory of medical analysis on the exploration of anemias.

Collecting specimens and analyzing samples for labs

Microbial enumeration from liquid and coated surfaces

Running flow cytometry

Documents results and reviews data

SKILLS

Advance knowledge of MS office

Good communicator

Leadership skills

Excelent Time management

Excelent Problem solver

Contact this candidate