Assistant Front Executive Housekeeper
Resume:
Clement G Walsh Jr
adxiuu@r.postjobfree.com
Address
Phone
Professional Summary
Experienced specialist with a passion for delivering outstanding service with over 16 years of reputable experience. Positive, knowledgeable, Self-motivated, team player with strong organizational and interpersonal skills. Knowledgeable in training and mentoring a team or new members of staff. Confident public speaker with experiences giving presentations and training sessions. Works well in pressurized environments where high standards are expected.
Experience
Vice President - Environmental Services
Ultimate Care Management
2016- Mar 2023
Oversee the housekeeping operations at 22 locations spanning NY, NJ and Long Island.
Hire, train, consistently educate all housekeeping directors & regional directors.
Budgeting for the housekeeping department.
Staff development.
Collaborate with all Vp’s and managers within different departments.
Conduct monthly meeting with directors and regional directors of housekeeping.
Inspect all community to ensure company standards are maintained/ in compliance with DOH standards.
Vendor relations: Work closely with all vendors to pre-cure the best cost-efficient items.
Develop, revise/ implement policy and procedures.
Quality assurance.
Director Of Housekeeping
Bristal Assisted Living Community Armonk – Ultimate Care Management
Jan 2014-Mar 2016
Reports directly to the Executive Director.
Overseeing the daily operations of the housekeeping and laundry department.
Train and develop staff.
Prepare schedules.
Preparing daily agenda and monthly housekeeping goals.
Payroll.
Purchasing.
Conducting monthly in service and daily pre-shift meetings.
Assistant Executive Housekeeper
Grand Hyatt
Feb 2007-Dec 2013
Report directly to the Executive Housekeeper.
Overseeing operations of the housekeeping department: room turnover, public areas cleanliness and BOH.
Train and develop staff, prepare schedules.
Preparing daily agenda and housekeeping goals.
Payroll and purchasing.
Conducted staff meetings.
Assistant Front Office Manager
Grand Hyatt
2011-2012
Welcome and foster customer loyalty.
Guaranteed customer satisfaction.
Manages and motivate the front office team.
Ensure team had current knowledge of hotel services, events, facilities, all pricing.
Maintenance of all standard SOPS
Developed high quality relationships with group or continued returning guest.
Handles issues or complaints that could not be settled by team member.
Ensure close communication between guest services and housekeeping.
Overall financial performance (up selling, room revenue).
Education
Bachelor hospitality management.
New York City College of Technology
Brooklyn N.Y
2000-2005
Key Skills
●Project management
●Decision making
●Complex problem solver
●Service-focused
●Budget and Forecasting
●Conflict resolution
●Team building
●Infection control
●Compliance
●Public speaking
References
References available upon request.
Contact this candidate