Customer Service Associate

Divonte Harper

**** ** ** * ****, White Bear Lake, MN 55110 *************@*****.***

Education

Harding High School- graduation 6/2018 Saint Paul, MN IB Diploma 2018; IB Honor Roll Certificate 2016

Math Achievement Certificate 2015; Student Tutor 2017,2018 Experience

Verizon

● Resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more.

● Sold multiple forms of insurance such as device protection and in home device protection

● Delivered many different mobile solutions to customers T Mobile

Mobile Expert 6/2021-10/21

● Delivered mobile solutions to customers

● Resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more.

● Provided great customer service

Target

Guest Service Team Member, 6/2018-1/2021 Saint Paul, MN

● Models and delivers on Customer service expectations

● Engages guests in conversation while completing transactions and suggesting possible complementary products and services.

● Stocking re-stocking shelves

● Handle guest exchanges, returns and complaints

● Work with current technology needs

Walgreens

Customer Service Associate, 8/2017- 6/2018

● Modeled and delivered a distinctive and delightful customer experience.

● Resolved customer issues and answered questions

● Recommended items for sale to customer and recommended trade-up or companion items.

● Registered customer purchases on assigned cash register, collects cash and distributes change; processes voids, returns, rain checks, refunds, and exchanges.

● Maintained counter and shelf cleanliness as well as merchandised, took inventory, and maintained records.

● Implemented Company asset protection procedures to identify and minimize profit loss.

● Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.

McDonalds Saint Paul, MN

Cashier/Presenter/Fryer/Grill/Initiator, 08/2015 to 6/2017

● Process transactions for cash, credit card & debit card transactions.

● Responsible for taking orders with customers at the front counter and drive through.

● Maintained the grill and fryer

● Refill beverage machines with product

● Stocked and replenished merchandise according to store merchandising layouts.

● Cleaned and organized the store, including the checkout desk and displays.

● Welcomed customers into the store and helped them locate items. McLemore Construction Saint Paul, MN

Laborer 7/2013 to 8/2015

● Worked under licensed contractor preparing and repairing concrete

● Installed new windows and doors

● Painted interior and exterior of homes

● Roofing and siding

● Cleaned up of work site

● Demolition Pre-work

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