Service Representative Customer
Resume:
Linkedin.com/in/Samantha-Zanin
Parsippany, NJ
*************@*****.***
C O N T A C T
S U M M A R Y
Customer Service Representative with 15+ years experience working directly with customers to provide assistance and support. Experienced working in a corporate environment as well as remote in supporting a high volume of recruiting coordinators in the recruiting process.
E D U C A T I O N
B a c h e l o r D e g r e e o f F i n e A r t s
Montclair State University
Montclair, New Jersey
2000-2005
S K I L L S
Account Management
Quantitative Analysis
Business Development
Salesforce.com
Strategic Planning
SAP
Inventory Control
Strong Multi-tasker
Adaptability
Strong attention to detail
Emotional Intelligence
Time Management
Conflict Resolution
W O R K E X P E R I E N C E
R E C R U I T I N G C OORDINATOR
Amazon (AWS) Remote January 2022-January 2023
Supported the hiring demand of a rapidly growing business. Optimize operational process flows and looked for ways to increase the thoughput in a customer obsessed manner to delight fellow recruiting coordinators along with the candidate while delivering a consistent and scalable experience to all stakeholders.
Interact with fellow recruiting coordinators to ensure they were provided all tools needed to provide the candidate the utmost interview experience.
Provided daily support for fellow RC’s to ensure all interview needs were met within 5 days of candidates interview.
Lead a massive “clean-up project” that was never completed in AWS history to clean up and archive “old” data that was no longer relevant.
Owned and actively supported the hiring and developing of the best talent for the team along with keeping a high bar consistenet with Amazon leadership principles.
C U S T OMER S E R V I C E R E P R E S E N T A T I V E 3M Remote 2005-2021
Apply Lean Six Sigma methodologies daily working with 7 different plants, portfolio leaders and 2 off shore teams in India and Costa Rica. Sales liaison for sales reps and customers to identify opportunities to involve customers in successful marketing campaigns in addition to developing criteria to determine if a customer qualitifed for a consignment program.
Was placed on special assignment with 3M to reconcile over 1million dollars of consignment inventory on site at a customer.
Single handedly lead an off shore team in 3M India producing overnight order entry.
Created Standard Operating procedures for customer service team pertaining to creation of UPC’s. Lead a customer service team in the fast create UPC process. Improving process from 2 weeks down to 5-7 day turnaround.
R E L A T E D S K I L L S
I C S A C u s t omer S e r v i c e C e r t i f i e d L e v e l 1 J ANUARY 2 0 0 7 L I C E N S E D N E W J E R S E Y R E A L E S T A T E A G E N T NOVEMBER 2 0 2 1 SAMANTHA ZANIN
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