Customer Service Computer Technician

QUALIFICATIONS INCLUDE:

• Database maintenance

• System checks and troubleshooting

• Advanced troubleshooting

• Virus and spyware removal

• Computer diagnostics and repair

• Customer service-focused

• Organized

• Mac and PC expert

• Highly motivated

• Resourceful

• Quick learner

• Shure Microphones

• Dante

• Dante Domain Controller

Palm Beach Gardens, FL

03/2021 – Present

PROFESSIONAL EXPERIENCE:

CARRIER COPRPORARTION

Corporate AV Engineer

RESPONSIBILITIES:

• Plan and manages technology projects, ensuring stakeholder input and visibility.

• Procure and provision services and platforms from vendors and or central IT groups.

• Administers server services, and storage platforms within Windows, Linux, and cloud environments.

• Implement automation solutions for administrative tasks using systems scripts and related tools.

• Develop and improves business systems and processes through iterative planning and continuous quality improvement practices.

• Work with vendor personnel to identify and resolve all vendor hardware and software issues.

• Facilitate systems operations for user support requests with key stakeholders and central IT groups.

• Monitor system logs / activity for supported servers and services.

• Adhere to unit-level policies, procedures, and safeguard assets. Andy Acevedo

Phone: 347-***-****

Email: adxitb@r.postjobfree.com

Pembroke Pines, FL 33401

SUMMARY OF QUALIFICATIONS:

Experienced and results-driven Project Manager / Systems Administrator with expertise in optimizing Team Productivity, and Organizational Growth.

• Strong communication skills

• Working independently

• Leadership

• System administration

• Cloud computing

• Linux (Ubuntu)

• Mechanically-inclined

• Windows XP/Vista/7/8/10

• Proficient in OS, Printers, Security systems

• Patient and diligent

• Vast technical knowledge

• Outstanding customer service

• Crestron ToolBox

• Biamp Tesira

• Computer Technician with background in imaging, printer installation, memory installation, hard drive

• installation, motherboard replacement and general troubleshooting. Seeking challenging position with

• opportunities for expanding upon existing skill base.

• Proficient at explaining complicated technical concepts to users of varying degrees of technical

• understanding. Knowledgeable in an assortment of operating systems, applications and hardware.

• Adept at routing electrical wire and connecting electrical components. Assists team members in

• completing work that meets high quality standards.

• Courteous and prompt Field Service Technician with superior customer service skills.

• Experienced in handling high-pressure situations and resolves customer issues in a calm and courteous manner.

KEY SKILLS:

Fairfield, NJ

01/2014 – 06/2017

Frantic LLC

IT Specialist

RESPONSIBILITIES:

• Account creation, maintenance, password controls, and policies.

• Manage user moves, security memberships, and login script.

• Organize file transfers, printers, and IP reservations.

• Prioritize troubleshooting and resolution of technical problems. LANGUAGES: English/Spanish (fluent in both)

CERTIFICATIONS & EDUCATION: Alfred E. Smith HS, Architectural Drafting (2012). CompTIA A+ (since 2022). Certified AV Expert (since 2014). Certified Cloud Manager (2021). SOFTWARE PROFICIENCIES: Windows XP/Vista/7/8/10, Linux (Ubuntu), Mac O/S, Computer diagnostics and repair expert, Virus and spyware cleansing, Database maintenance. Manhattan, NY

06/2017 – 03/2021

Atlantis Partners - Technology Architects

Audio Visual Specialist / IT

RESPONSIBILITIES:

• Test equipment to ensure compliance.

• Analyze data and provided recommendations which resulted in adoption of new cost-saving equipment.

• Continuously maintain an accident and incident-free driving record for more than 5 years.

• Diagnose hardware and software failures and resolved technical issues with a 90% success rate.

• Serve as an expert in troubleshooting and repairing electrical and electronic systems such as low voltage security systems and network enabled access controllers

• Inspect electronic parts for proper location and orientation

• Act as first point of contact for major technical issues, including power outages, system failures and data recovery.

• Oversee infrastructure of multiple offices and acted as support for help-desk technicians and IT Department.

• Mount assembled components on chassis panels and network devices

Contact this candidate