Customer Service Senior Paralegal

Sarah Burnett

678-***-**** **** Theberton Trail

**********@*******.*** Locust Grove, GA 30248

Extremely determined, honest, compassionate, and trustworthy Real Estate Paralegal has more than 27 years of extensive experience in the United States Army (3 years), as well as providing operations leadership and support in financial services. Reliable candidate is actively seeking a challenging position as Senior Paralegal (in title insurance/real estate), Customer Service Support Staff, or in Human Resources, ideally with a dynamic/progressive industry leader. Excellent communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff, & other professionals across different job levels.

Dedicated professional demonstrates key abilities in leadership, time management, customer service, critical thinking, decision-making, analysis, planning, communication, business development, organization, training, and problem solving. Effectively contributes towards organizational attainment, thrives in demanding environments, professionally deals with increased challenges and responsibilities, and excels under pressure.

Adept in Legal Research & Writing Skillful in Organization & Multitasking

Proficient in Interpersonal Relations Task & Detail-Oriented Team Builder

Excellent Customer Service Abilities Resourceful/Creative Problem Solver

Professional Experience

First American Title Insurance Company Sept 1989 – Sept 2016

Agency Coordinator – Post Closing Department (Jan 2012 – Sept 2016)

Senior Paralegal – Legal Department (Dec 2009 – Jan 2012)

Claims Administrator – Legal Department (Jan 2001 – Dec 2009)

Legal Assistant – Legal Department (Sept 1989 – Dec 2000)

Boston, MA

Opened, reviewed, and processed post-closing title insurance potential claims; researched the internet for banks, credit unions, mortgage companies, etc.

Identified and resolved all title insurance matters in a timely manner; obtained and recorded all curative documents for the purpose of resolving title defects.

Communicated effectively the status of post-closing files to closing attorney or insured; answered/handled all incoming calls in a professional manner.

Prepared and edited written correspondence; performed title curative functions for simple issues including searching public records for releases, deeds, etc.

Conducted complex curative functions which included releases for prior liens, reviewing foreclosure documents, as well as reviewing vesting problems.

Guaranteed that necessary steps were taken to resolve title curative discrepancies with established deadlines; entered all applicable data into database.

Developed the ability to determine issues that should be escalated as needed; exemplified the company culture, mission, as well as vision on a daily basis.

Participated in legal meetings in order to gain knowledge of business updates, operational issues, and servicer needs; contributed to the team environment.

Recognized title defects and developed curative action; prepared correspondence and engagement letters for outside agent who will handle claim.

Established reserves for each claim that has been assigned to outside counsel for resolution; prepared check requests and promptly paid all billing invoices.

Organized and facilitated end of month reviews, and set negative reserves for each claim that has a negative balance and has not yet been resolved.

Responded to all inquiries from insureds, lenders, as well as attorneys in the resolution of discrepancies; provided monthly status updates on all claim files.

Other Work Experience

United States Army Jan 1984 – Dec 1987

Education & Technical Skills

National Institute for Paralegal Arts and Sciences, 1999

Specialized Associate Degree in Paralegal Studies

Cambridge College, 1989

Master of Education

Roxbury Community College, 1977

Associate Degree

Microsoft Office Suite (Word, Excel, Outlook)

Professional Certifications and Licenses: Notary Public

Awards: First American Excellence Award, First American Title Insurance

Company, 2009 Honorable Discharge, United States Army

References Gladly Provided Upon Request

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