Service Representative

Aranza Alvarez CPT - Phlebotomy Technician

Park City, IL 60085 847-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Bilingual Phlebotomy Technician educated in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.

PROFESSIONAL SKILLS

Knowledge of medical terminology, disease processes, anatomy, and physiology

Understand the responsibilities of patient care and monitoring, safety, and compliance

Grasp the importance of customer service, communication skills and professionalism

Appreciate the role of HIPAA, OSHA, COLA and CLIA-waived testing

Collect blood and non-blood specimens for testing and analyzing in a clinical laboratory

Effectively communicate with patients, doctors, and medical staff efficiently and understand the importance of bedside manner

Verify patients’ identity to ensure proper labeling of specimens and entry of information into a database

Assemble and maintain equipment such as needles and specimen containers

Keep a clean, sanitary, and safe work environment

EDUCATION

MedCerts Livonia, MI March 2022 – July 2022

Phlebotomy Technician Program: NHA - CMAA Certified

Lake County Technology Campus Grayslake, IL August 2017 – June 2018

Certified Nursing Assistant Program

PROFESSIONAL EXPERIENCE

Liberty Auto Plaza Libertyville, IL August 2022 – Present

Customer Service Representative

Complete registration paperwork and sales documentation.

Demonstrate automobiles by explaining characteristics, capabilities, and features.

Qualify buyers by matching requirements and interests to various car or truck models and discuss finance options.

Schedule and confirm appointments, communicate with clients, and update client records.

Alamo Insurance Waukegan, IL September 2021 – June 2022

Insurance Agent and Receptionist

Responded to customer calls swiftly to resolve issues and answer questions.

Organized proper insurance documentation, ensuring accuracy and confidentiality.

Worked to accommodate new and different auto insurance requests and explored new value opportunities to optimize insurance agency reputation.

Conducted courtesy calls, transferred calls to the appropriate parties, and collected payments.

Andy Frain Security Services Chicago, IL August 2020 – April 2022

Covid-19 Screener, Receptionist, and Security Guard

Donned and removed personal protective equipment (PPE) per company protocols.

Protected individual confidentiality as prescribed by local, state, and federal mandates.

Processed positive and negative test responses according to established protocols and reporting requirements.

Completed proper sanitation and cleaning of equipment and work areas.

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