Administrative Assistant Correctional Officer
Resume:
Shani Gray
**** ******** ***** *** ***, Baltimore, MD 21207 410-***-**** (Mobile) ********@*****.***
ADMINSTRATIVE ASSISTANT
Receptionist Tenant Coordinator
Results-driven, innovative, and effective Administrative Assistant with a proven success record working in state government agencies, and private companies. An influential contributor who can utilize skills in internal operations and recruitment. I'm currently pursuing a Bachelor of Science degree in Management Studies at the University of Maryland University College. I have attained 57 credits with a GPA of 3.2. I’m currently serving as the Assistant Manager of Communications and Events for Heart & Soul Media, where I work closely with the Executive Vice President of Corporate Relations. Most recently, I served as an Administrative Assistant and Tenant Coordinator with ARC Management for nearly three years. Previously, I was employed as a Highway Operations Technician with the Maryland Transportation Authority for 11 years. Prior to my employment with Maryland Transportation Authority, I served as a Correctional Officer with the Maryland Division of Pretrial and Detention Services for four years. I'm also certified in Microsoft Office through Anne Arundel Community College. I’m looking to acquire a position with the potential for growth opportunities in an administrative capacity.
Knowledge & Competencies
OFFICE ADMINISTRATION
RECORDS RETENTION
INVOICE RECONCILATION
INTERVIEW SCHEDULING
NEW HIRE PROCESING
NEW HIRE ORIENTATION
CUSTOMER SERVICE
PROJECT MANAGEMENT
EVENT COODINATION
EXCELLENT WRITTEN AND ORAL COMMUNICATION SKILLS
INTERMEDIATE PROFESSIONALWRITING AND COMPOSITION
DATE ENTRY
PROFICIENT IN MICROSOFT OFFICE SUITE
PROJECT MANAGEMENT
EVENT COODINATION
EXCELLENT WRITTEN AND ORAL COMMUNICATION SKILLS
PROFESSIONAL WRITING AND COMPOSITION TRAINING
DATE ENTRY
QUOTE, PROPOSAL AND CONTRACT AGREEMENT PREPERATION
Education
University of Maryland Global Campus (formerly University of Maryland University College)
Bachelor of Science in Management Studies
Dean’s list
National Society of Collegiate Scholars Honor Society
Baltimore Polytechnic Institute
Maryland State High School Diploma
College Preparatory Program
Varsity and Junior Varsity Football Program Equipment Manager
Pep Squad
Related Professional Experience
The Official Heart & Soul Media
Assistant Manager of Communications and Events
December 2016 – Present
Assisting the Executive Vice President with event planning. Providing personal assistance to the EVP with daily activities and in social settings. Working directly with the Editor in Chief with the digital and print publishing of a national bi-monthly magazine. Attending local and national conferences as a representative of the magazine as well as participating in our own wellness events. Organizing an updated organizational chart for the rejuvenation of the magazine including the recruitment of individuals to fill vacant positions.
Music & Arts
School Music Sales Specialist
November 2021 – October 2022
Communicate with potential new and existing Customers by handling any inbound communication (phone, email, chat, etc.) within defined service levels. Provide competitive pricing using defined guidelines leveraging promotional and consultative selling techniques. Execute all facets of institutional customer accounts including but not limited to sales, service, quoting, purchase order processing, and tax requirements. Execute all operational processes in support of each sale and partner with internal departments on payment or account/order status.
ARC Management
Administrative Assistant/Tenant Coordinator
October 2018 – September 2021
Coordinate deliveries and assist Property Managers with move-ins/move-outs. Support Property Managers with lease abstract updates for each tenant. Assist in the administration of all leases. Draft correspondence to and from owners, tenants and vendors for management. Handle rent collections by assuring payments are made on time. Generate aging reports and provide updates on outstanding tenant accounts. Assess late fees on collections received after the fifteenth of the month. Process all tenant requests for special work. Obtain estimates, provide proposals, process work orders and invoice tenants for work rendered. Coordinate with Engineering Department as necessary.
other Professional Experience
Maryland Transportation Authority
Highway Operations Technician
September 2006 – September 2017
Advising motorist of traffic and weather conditions using roadway Dynamic Message Signs and Highway Advisory Radio channels via the Coordinated Highway Action Response Team, CHART, system. Detecting and confirming traffic incidents (e.g. accidents, disabled vehicles, and congestions) and initiating response plans for these incidents. Controlling and monitoring the lane use signals, variable message signs, lighting, and air flows within the tunnels using the Dynac system. Using the VidSys incident detection system to monitor roadway conditions and building security. Advising motorist of traffic plans for special events. Completing situational awareness reports during severe weather times within the region. Training newly recruited Highway Operations Technicians.
Sears Holdings
Sales Associate
April 2013 - November 2015
Jewelry Department Sales Associate. Merchandising and Customer Service. Cash handling.
Maryland Division of Pretrial and Detention Services
Correctional Officer
June 2002 - September 2006
Maximum security of adult inmates in Pre-trial status. Completing the booking process of adult offenders (e.g. booking and medical screenings, taking of fingerprints and mugshots). Verifying intake and release documents of inmates. Inside escort duties of inmates and offenders. Trafficking the movements of committed inmates inside and outside of the correctional facility.
REFERENCES
Michael A. Graham
Executive Vice President/The Official Heart & Soul Media
*******@************.***
Kevin B. Wilson
Authority Operations Center Supervisor/Maryland Transportation Authority
*******@****.*****.**.**
Dawn Young
Clinical Research Coverage Analyst /Johns Hopkins University
*********@*****.***
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