Theresa Esposito

*** *. *** **. #*

Branford, CT 06405

Cell: 203-***-****

adxiq8@r.postjobfree.com

EMPLOYMENT HISTORY

Customer Support Specialist

PeriShip

July 2019 – Present

Serve as frontline logistics support for shippers of perishable goods and their customers

Providing customer service with both shippers and recipients.

Build trusted customer relationships to ensure excellent service.

Providing excellent conflict resolutions.

Solving practice problems and deal with a variety of concrete variables in areas where only limited standardization exists.

Providing daily support and coordinating service for both clients and their customers.

Team Lead Specialist- Relief Position

January 2020 – present

Conduct regular 1:1s, call evaluations, side-by-sides and team meetings

Coordinate with Director & HR to address disciplinary and /or performance issues.

Provide statistical & performance feedback & coaching as needed.

Manage escalated calls

Assess staff performance; identify appropriate training and other resources.

Establish work procedures and processes that support the company standards

Customer Experience Specialist

Hamilton Connections

January 2019 – July 2019

Providing customer service with both shippers and recipients

Identify new areas of opportunity and work wit the Sales team to bring in new business.

Understand and manage the emotional expectations of all supply chain stakeholders.

Clerical Associate II

Innovel Solutions/Sears

January 2016 —December 2018

Providing customer service by resolving complaints, delivery changes, update address and confirming orders

Data Entry using Excel and Word to update various reports daily

Physically take inventory daily and updating Excel Spreadsheets, reporting shortages.

Tracked delivery trucks, by phone, or by software and update management and customers.

Answering phones, filing, email, fax

Customer service at pick up window

Cashier & customer service

Michaels Crafts

August 2015 — December 2015

Cashiering

Answering phones and assisting customers with their questions

Stocking shelves and clean store

Home Care Provider

Home Care

June 2013 — September 2014

Providing personal care to patients

Documentation of patients progress for day or any changes

Housekeeping, laundry, errands

Cooking light meals

Nurse’s Aide

Masonicare

September 2011 — May 2013

Providing personal care to patients, bathing, eating

Documentation of progress for the day, and any changes, took and recorded vital signs

Assisted clients to programs in and out of facility

Office Support and Admin Assist

Pro Staffing

March 2009 — March 2011

Tracking order via phone and email

Customer service to customers phone, email and fax

Answered calls and resolved any customer issues or questions

Filing, data entry using excel and SAP

Purchasing Agent

Rexel Capital Light

September 2007 — September 2008

Forecasting inventory for new orders

Created, expedited and tracked orders

Filing

Data entry using Excel for various reports

Updated Excel spreadsheet to highlight any new pricing changes

EDUCATION

Computer Education Business Institute

Office Specialist Certificate

March 1999 — March 2000

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