Administrative Assistant Customer Service
Resume:
Patricia Long
****************@*****.***
Work Experience
Digital Image Technician Scanner
Electrical Welfare Trust Fund (EWTF) Lanham, MD September 2018 to April 2023
Operated scanning to digitize pension admin, claims, retirement, faxes, letters, contracts, invoices, and other documents. Opened, sorted, stamped, and scanned mailed medical and dental paper forms, then released to digital files to the claims processing workflow and filed claims within the software. Reviewed scanned documents to ensure they were high quality and all necessary details were captured and legible. Organized digital documents, ensuring they were properly labeled and stored in the correct locations for easy retrieval. Maintained the confidentiality and security of all scanned documents following HIPAA policies and procedures. Ensured documents were accurately scanned and managed using strong organizational skills and attention to detail. Monitored, retrieved, distributed, and responded to incoming emails and sent outgoing paper mail to the US postal service. Assisted the receptionists, by acting as backup, by greeting and welcoming all visitors, answering inquiries and directing them to the appropriate departments or individuals. Maintained electronic and paper files and destruction of sensitive paper via shredding.
Supervisor : Crystal Milligan 301-***-****
Administrative Assistant / Accounting
Valiant & Associates Lanham, MD September 2015 to June 2017
Duties includes answering phones, checking messages, checking emails respond to emails, ordering inventory, processing invoices using excel, collecting check and making deposits, maintaining a payroll system, basic accounting. Responsible for the preparation and completion of Bank reconciliation. Research and resolve some issues that may arise in banking transaction. Responsible for monthly journal entries that is related to bank activity.
Supervisor Name: Rodney Davis 240-***-****
Front Desk Manager, Accounting, Administrative Assistant
Tate’s Tax Service Hyattsville, MD January 2003 to February 2019
Performs a variety of multifaceted tasks, which typing memorandums, reports, and general correspondence. Maintained information in a computer software program and/ or paper files. Answer telephone and customer inquiries as necessary. Maintain and dispense information regarding events and events scheduling. Provide Congressional tours to visiting VIPs. Worked under general direction. Operated office machinery to include fax machine, computers, and copier machine. Supervise and coordinate daily acceptance of payments. Hire supervise, and train new staff members. Provide input for work assignments for work schedule. Preforms a variety of administrative duties such as assigning work to other frond desk employees, reviewing and interpreting policies, filing maintain reports in automated data base system, receiving, sorting and delivering mail, answering telephone and making appointments.
Supervisor Name: Philandieus Bryant 301-***-****
Cashier, Customer Service, Department Manager
Walmart Landover Hills, MD February 2007 to February 2012
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Accurately and efficiently ring on the registers and accurately maintain cash and media at the registers. Communicate customer requests to management. Enter all media from register into the assigned from time to time by any manager was done. Operate cash register and maintain security and control of all funds in the cash register.
Supervisor Name: Asyeshia Hyman 301-***-****
Lead Teacher
Mother’s Care Daycare Center Cheverly, MD – June 2005 to October 2007
Planned toddler educational and play activities on a daily basis. Monitored room arrangements and schedules as required. Promoted safety security through immediate and caring response. Completed and submitted all required documentation accurately and on schedule. Completed observations and parent reports when needed. Worked as a teacher teaching, potting training, changing diapers, cleaning toys, cleaning classroom, making lesson plans, getting to know the children and their parents, deeding the kids.
Supervisor Name: Theresa Broadnax 301-***-****
Education
Parkdale High School in – Riverdale, MD August 1997 to June 2000
Skills
I am friendly, loyal and clearly dedicated individual who has an ambition to succeed in any environment. Although I have extensive experience in the customer service, childcare, retail, administrative, accounting, I love to learn, and always up to a challenge whatever the situation. I get along with others, also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
ADDITIONAL INFORMANTION Qualifications 90 Hour Certificate for Child Development 1, 2, &3, Public Notary
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