KEVIN LEE

adxipy@r.postjobfree.com

WORK SUMMARY:

*5+ years in IT Industry, trouble shooting, and customer satisfaction.

Bachelors of Science in Mathematics, Minor in Computer Science and Physics

Holds Electronic Technician Specialist Certification, component level and soldering

Supported Dell, IBM, HP, and Multiple servers.

Provided second and third level support of PC and non-PC devices.

Installed software, hardware, completed upgrades, setups, testing, and data recovery.

Supported Lotus Notes, the Blackberry server, and the transition to Windows 10.

Network setup and configuration TCP/IP, Cisco VPN, Remote Access Point, and Domain

Installation of work stations, file transfer, laptops, printers, UPS, SAN, and 2008 server

Linux and Unix installation, configuration, support, update, file transfer.

Kevin is an excellent communicator, with impeccable customer service

PROFESIONAL SUMMARY:

Solutions-focused, team oriented with broad-based experience and hands-on skill in the successful implementation of highly effective help desk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

TECHNICAL SKILLS:

Operating Systems:

Windows “XP, Vista, 7, 8, and 10”, Macintosh OS X, Linux Fedora, Ubuntu and RH.

Hardware:

Desktops, Laptops, tablets, and Servers, Smart Phone Systems, Printers, Digital and Web Cameras, White Boards, and digital video/audio web conferencing equipment.

Software:

Adobe products including CS3 and CS5, Hummingbird, Microsoft Office (98 – 2007), Visual Studio and Visio, Symantec including Anti-Virus, Ghost, pcAnywhere, Veritas, Altiris WebEX, and VMWare.

Networking:

Active Director, LDAP, NAS, NFS, SAN and Printer Configuring Troubleshooting.

System Administration:

Managed groups, users, security, and devices using Active Directory and LDAP, data bases, scripting using PHP and shell, back-up and data recovery.

Router\Switch:

Cisco, Dell and Netgear including Hubs, Switches, and Remote Access Routers and Switches.

Deployment Tools:

SMS and SCCM, Altiris, Citrix, Ghost, EPiC, VNC, and IUB.

PROFESSIONAL EXPERIENCE:

8/21 to present

Desktop Support

Wipro\ Anthem – St. Louis, MO 63113

Perform the functions of the Asset Management

Maintain, update, and manage outgoing and incoming asset

Provide shipping and reclaim instructions, equipment, and client support

Log all pc’s, mac’s, tablets and smart phones into inventory utilizing SCCM tools

Prepare equipment for disposal using established processes to ensure the full protection

of the organization, while minimizing costs

4/21 to 8/21

IT Specialist/Customer Support

BJC – St. Louis, MO 63110

Managed and support client’s migration and equipment for Windows 10

Perform back-up, data recover, client’s data and profiles restoration

Ship IT assets to other offices or vendors upon request

Supports Microsoft office, Outlook, Client accounts

Update asset records as assets are deployed, moved or returned to stock

Conduct scheduled physical audits of assets in storage, at datacenters and office areas

Prepare equipment for disposal using established processes to ensure the full protection

of the organization, while minimizing costs

Perform functions of the Asset Management Associate as needed

Utilized SCCM and Active Directory to manage Users, Computers, and Software upgrades

10/20 to 3/21

End User Support Specialist

Ameren – St. Louis, MO 63103

Provide excellent communication skills to the business line and change leader for the project

Provides customer support with advanced diagnostics and collaboration to ensure that the best technologies are being used effectively and efficiently meeting business objectives and aligning with corporate strategy.

Work closely with other Digital teams to assure that Digital standards are being followed to establish a secure computer environment for the business and that we are delivering on corporate strategy related to safety and security of Digital Assets.

Provide assistance to teams by maintaining inventory controls, scheduling, and ensuring that all standards are followed across business segments aligning with established strategic policies in

Digital.

06/19 to 06/20

AV Technician

Lodging Hospitality Management - St. Louis, MO 63146

Provide exceptional customer service by developing good working relationships with the customers from beginning to end of the event. Using technical skill and knowledge to resolve customer concerns and to ensure customer satisfaction. Develop innovative ways of streamlining the operation and setup process wherever possible. Assist and support lead technician and sales management team whenever and however needed to ensure a successful event and customer satisfaction. Complete or assist with miscellaneous projects as needed though out the hotel. Maintain knowledge of all modes of audio-visual devices and provide support and training. Other duties as assigned...

07/14 – 02/19

Member Service Coordinator

Enterprise Holdings Inc. St. Louis, MO 63113

Provide exceptional customer service by developing good working relationships with the customers.

Resolve customer problems & complaints to ensure customer satisfaction.

Create & develop innovative ways of streamlining the operations processes wherever possible within the guidelines of customer requirements & team goals.

Assist & support Lead Logistics Coordinator & Logistics Manager whenever & however needed.

Complete or assist with miscellaneous projects as needed.

Maintain knowledge of all modes of RAEC transportation programs.

Other duties as assigned

12/12 – 5/14

Windows 7 Migration

Monsanto /Technology Partners, St. Louis, 63136

Managed and support client’s migration and equipment for Windows 7

Physically receive shipments delivered to the asset management

Perform back-up, data recover, client’s data and profiles restoration

Ship IT assets to other offices or vendors upon request

Supports Microsoft office, Outlook, Client accounts, and RSA tokens

Fulfill hardware requests submitted by internal IT departments

Update asset records as assets are deployed, moved or returned to stock

Conduct scheduled physical audits of assets in storage, at datacenters and office areas

Prepare equipment for disposal using established processes to ensure the full protection

of the organization, while minimizing costs

Perform functions of the Asset Management Associate as needed

Manage and Utilize ticketing system called Remedy.

01/11 – Present

Systems Administrator

Kim McDonald M.D.P.C, Florissant, MO 63033

David Powers Insurance, Kirkwood, MO 63122

Performed the migration from Work Group environment to a 2008 server with Domain/AD

Installation of work stations, laptops, printers, UPS, SAN, and 2008 server

Managed groups, security, VPN, and peripherals an Active Directory environment

Provide support of Non PC devices i.e. (PDAs, printers, video/web cameras, etc.)

MEDISOFT installation, data transfer, systems back-up and recovery

Computer repair, system setup, remote access, and data recovery

09/09 – 12/10

Operations Engineer

Master Card GIT/TEK Systems, O' Fallon, MO 63368

Install software, hardware, completed upgrades, setups, testing, and data recovery.

Provide phone support, setup for clients during regular Technical Support hours.

Support Lotus Notes, the Blackberry server, and the transition to Windows 7.

Network setup and configuration digital video/audio web conferencing equipment

Provided support for Microsoft Office XP - 2007, Windows XP, VPN/Dial-up/Wireless connectivity.

Support for SQL, TOAD and ERP, Blackberry, Guardian Edge, and Hummingbird.

02/09 – 07/09

System Administrator and Technical Support

DRS Technology/TEK systems, St. Louis, MO 63121

Supported an environment consisted of digital video/audio web conferencing equipment.

AS an Active Directory Administrator, monitored accounts and reset passwords.

Installed hardware, made repairs, installed upgrades, and replaced items such as hard drives, rams, fans, and power supplies.

09/08 – 01/09

Operations Engineer

Mercy Information Services/TEK systems, St. Louis, MO 63141

Provide third level support of PDAs, printers, video/web cams, cell phones.

Supported personnel with the implementation of client engineering projects

Minimized future issues and improve quality of service through problem management

Tested and deployed patches, software updates, and anti-virus updates to client devices

06/07 – 08/08

Support Service Technician (Linux Environment)

Intra ISP, St. Louis, MO 63141

Supported/managed the PHP upgrades to Web server and SQL scripts to Database servers

Create and Utilize scripts to maintain, back-up, recover, and fall back on server roll outs.

Managed groups, security, VPN access, and users in an Active Directory/LDAP environment

Performed system backup and data recovery activities

10/06 – 06/07

Systems Administrator and Support Service Technician

Diagraph an ITW Company, St. Charles, MO 63304

Managed the migration from an Windows NT to a 2000, and 2003 server platform

Performed the migration from Ipswich imail server to MS Exchange 2003 mail server

Managed groups, security, VPN, users in both a NT and an Active Directory environment

Responsible for the management/support of SalesLogix, SQL databases, Crystal Reports

Supported end users with Microsoft Visio, Crystal Reports, Office, and Auto Cad

EDUCATION

Currently studying for my Network+ and Linux Certification online

EHI Customer support and Trouble Shooting Classes

Charter Communication Customer support and Trouble Shooting Classes

MARITZ Inc. Training in Customer Relations

Cameron University (University of OK) -Lawton, OK - Bachelors of Science in Mathematics

Minor in Computer Science and Physics

U.S. ARMY MISSILE AND MUNITIONS SCHOOL, Redstone Arsenal, AL - Electronic Technician and Soldering Specialist Certification

St. Louis Community College-St. Louis, MO - Associates Degree in Electrical Engineering

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