Office Assistant Customer Service
Resume:
Deborah Nicolar
Waterbury, CT *****
**************@*****.***
PROFESSIONAL SUMMARY
Hardworking and reliable employee with extensive background in operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual.
SKILLS
Inventory Control
Ethical Knowledge
Customer Service
Team Player
Dependable
Organization
WORK EXPERIENCE
Ollies bargain Outlet; Waterbury, CT 10/2015 – 3/2023
Multiple Positions: Supervisor, Cashier, Customer Service Associate
Identified needs of customers and answered any questions for products, prices, and availability
Efficiently counted tils, balancing and refilling registers as needed
Processed exchanges and returns by inputting information in company databases
Operated cash registers, processing payments by cash, check, or credit card
Performed merchandise and signage updates during weekly and seasonal promotional changes
Bug Buster Inc; Naugatuck, CT 6/2013 – 11/2013
Office Assistant- Part-time, Seasonal
Maintained business records by updating customer information
Responsible for answering phone calls, tracking documentation, offering clerical support to other agencies
Monitored calendars and scheduled appointments based on availability
Litchfield Inn; Litchfield, CT 4/2011 – 8/2011
Night Auditor
Audited transactions to verify money exchanges from guests’ credit cards to hotel accounts
Generated management reports, portraying the profits and expenses of the company
Reviewed all business transactions/accounts to ensure all revenues and expenses were correct
EDUCATION/CERTIFICATIONS
Certificate: Health Information & Reimbursement Specialist Northwestern CT Community College
Associate: Business Administration/Management Mattatuck Community College
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