Service Representative Agent

Sayeed Bin Mohammed Bahamed

x Nationality: Indian

x Date of Birth: 25/12/1989

x Place of Birth: Abu Dhabi.

x Marital Status: Married

x Driving license: Yes

x Address: New Shamkha 16, Abu Dhabi.

x Phone: +971*********.

x Email: *************@*****.***

Personality

Languages

A hard working Agent who performs and delegates all his multiple duties in a respectful and professional manner with a back ground of 11 years customer service. Sayeed, a superb coach, mentor and supervisor who has a long track record of executing his principal responsibilities. Apart from his ability to effectively lead a team, he can also motivate staff to do better, make sound decisions and work with managers and staff at all levels of responsibility. As a superb communicator he is able to think, communicate and present information effectively to people from all social backgrounds. x Arabic

x English

x Urdu

Skills

x Poised, confident and a good presenter.

x Responsibility and Trust in work and organization. x Flexible, active and speed of work.

x Perform activities safely and effectively.

x Goal-setter, organize things effectively to achieve the goals x Ability of working under pressure.

x Speed of learning and integration into any work, innovation and acquisition of all that is new and useful in the context of work

x Communicating with others and building relationships in the field. Education x SECONDARY CERTIFICATE, 2007

Indian Islahi Islamic School, Abu Dhabi.

x DIPLOMA IN CIVIL DRAUGHTSMANSHIP, 2006

Indo-British Academy, Hyderabad.

x INTERMEDIATE CERTIFICATE IN ACCOUNTING & TAXATION, 2009 Board of Intermediate Education, Hyderabad.

x DIPLOMA IN AUTOCAD (2D-3D AND 3DS MAX), 2009

N.G.C.C group of institutes, Hyderabad.

x BASIC DISASTER/EMERGENCY RESPONSE, 2019

SANID, National Emergency Response Volunteer Program. Abu Dhabi. Sayeed Bin Mohammed Bahamed

Experience Customer Service Agent.

x Turbo Aviation, Hyderabad. (2009 2010)

x Worked at Kingfisher airlines Hyderabad as Customer service representative. VIP Guest Escort.

x Presidential Flight, Abu Dhabi. (2010 - 2013)

x Worked at Presidential Flight (VIP Airport) as VIP Escort and Guest service specialist.

x Receive and serve the VIP and guest on daily routine. x Take care for all kind of Guest needs and try to fulfill it in the best way possible. x Maintaining a good and clean environment.

x Always try to be active as a team member to provide and support best effort. Administrative Assistant.

x Integrated Transport Center, Abu Dhabi. (2014 2020) x Receiving rapidly arriving incoming telephone calls one immediately after another without delay within 3 sec.

x Search and enter information on the computer, toggling among 4-6 open windows on the desktop, while on the phone.

x Following the processes and procedures with specific scripts that the call center defines for handling calls on every call. Providing procedure and or advice when needed.

x Responding to the inquires via telephone and emails and record specifics of the FDOOV DQG HPDLOV YLD DQ µLQ-KRXVH VRIWZDUH SDFNDJH x Assess cusWRPHU V QHHGV DQG SURYLGH FOHDU DQG DFFXUDWH LQIRUPDWLRQ WR SURPRWH ongoing customer satisfaction.

x Accountability for quality assurance and accuracy of information provided.

(Acting Team Leader)

x Clerical duties and functions that may be required from time to time by the Call Centre Manager

x Implementation of new projects and system updates. x Providing regular on-the-job training and coaching for new employees. x Periodic performance review to reach and achieve the KPI goals. x Take agents views and feedback with an aim to improve workplace experience. x Holding and arranging meetings on issues and topics must be discussed with the team and Manager and find best way to develop the service. x Keeping up to date with changes in call center by way of memorandums and relevant policy decisions.

Patient Admin Care Agent.

x Mubadala Health, Abu Dhabi. (2020 - Present)

x Joined ADTC Mubadala Health network as Patient Admin Care Agent. x Assisting the patients by booking appointments for Teleconsultations, vaccine, PCR, Medical health screening and other queries.

x Maintaining the information in data base registry by ensuring the details gained from customers are updated accordingly so the integrity of the data base is maintained x Maintaining the confidentiality of documents, statistics, reports and information. x Worked with all our assets like CCAD, HEALTH POINT, CHSC and AMANA. x Support different organizations as Covid-19 Pandemic Program.

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