Call Center Tech Support

Location:

Phoenix, AZ

Salary:

25 - 30 per hour

Posted:

June 05, 2023

Contact this candidate

Resume:

Sherri Maki

**** ***** **** ****** #****

Phoenix, Arizona 85021

Cell: 602-***-****

******.******@***.***

EDUCATION

Master of Education in Human Relations

Northern Arizona University - Flagstaff, Arizona

2015 – December 15, 2017

GPA – 4.0

In my graduate program I became a member of Phi Kappa Phi Honor Society, and a recipient of the Dawson Native American Graduate Student Scholarship. I also minored in Psychology.

Bachelor of Science in Law Enforcement Management

Northern Arizona University – Flagstaff, Arizona

2014 – 2015

GPA – 3.50

I made the Dean’s List and became a member of Sigma Alpha Pi chapter of The National Society of Leadership and Success. I also minored in Public Administration.

Associate of Applied Science in Justice Administration

Phoenix College – Phoenix, Arizona

2013 – 2014

GPA – 3.85

I made the President’s List and became a member of Phi Theta Kappa Honor Society, the Rho Pi Chapter. I also was the recipient of the Dominguez Family Trust scholarship.

Associate of Arts

Phoenix College – Phoenix, Arizona

2013 – 2014

GPA – 3.85

I made the President’s List and became a member of Phi Theta Kappa Honor Society, the Rho Pi Chapter. I also was the recipient of the Dominguez Family Trust scholarship.

Graduate Certificate – Tribal Nation Building and Leadership

Northern Arizona University – Flagstaff, Arizona

2018 – 2019

SKILLS

I am proficient in Microsoft Word, Outlook, Excel, PowerPoint, and APETS. I have been certified in CPR/First Aid and have some training in defensive tactics.

WORK HISTORY

Customer Care Specialists III

Cox Communications

1550 West Deer Valley Road

Phoenix, Arizona

11/2020 to 05/02/2023

Tier 1 Tech Support

Cox Communications

1550 West Deer Valley Road

Phoenix, Arizona

06/2019 to 11/2020

In this position I assist clients with technical questions or problems. I make follow up calls to ensure that all products are working properly and to the client’s satisfaction. In this position I also make sales offers that would make the client’s experience more enjoyable. I have also assisted with holding morning huddles when needed. I have assisted in Team meetings. I have held the top sales several times, as well as top scorecard. I have been assisting with the Teleperformance for the Mexico Call center.

Program Service Evaluator III

State of Arizona

Family Assistance Administration / Department of Economic Security

Processing Center

8800 N. 23rd Avenue

Phoenix, Arizona

01/2017 to 03/2019

In this position I interview customers, examine the documents that the customer has provided. At times, request more documents if necessary, and follow up with making a determination if the customer is eligible for services. Assisted supervisors with various tasks, assisted co-workers with issues or questions, and assisted quality assurance with listening to phone calls

Work Crew Leader / Maricopa County Adult Probation

6655 West Glendale Avenue

Glendale, Arizona

85301

602-***-****

06 /2014 to 02/2017

In this position I work closely with the probationers, while they complete the community service projects. I supervise the projects and the probationers to ensure that the projects are completed to the specifications that are given to me. I also work closely with code enforcement to make sure the projects are to their standards, and to the vision of what they are expecting. I supervise probationers to reduce the risk to the community and employ appropriate incentives and sanctions to achieve desired behaviors and outcomes.

Shipping Manager / Creative Litho, Inc.

2741 West Palm Lane

Phoenix, Arizona 85009

602-***-****

09/2004 to 09/2012

In this position I would schedule all deliveries and pick-ups. Prepare all materials for shipping, and prepare all documents needed for shipping freight. I would also complete all of the small bindery of the printed materials and pulled all pre-printed orders. I would make sure the demands and needs of the clients were met, and order supplies from vendors.

Floater/ Drum Printing and Mail

Closed - 16th Street & McDowell

Phoenix, Arizona

05/2002 to 06/2004

In this position I would work in any area that needed my help, run the small presses, complete all bindery, and prepare for shipping or delivery.

Floater / Printing Concepts, Inc.

Closed – 28th Street & Jones

Phoenix, Arizona

02/1994 to 04/2002

This position required me to take phone orders, prepare materials for shipping or delivery, complete all bindery work, and run small presses.

References

Lucy Mailloux / Human Resources