Customer Service Store Manager
Resume:
Irvin Schriefer *rd
Assistant Store Manager
Contact
Address
Edgewood, Maryland 21040
Phone
**************@****.***
High energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Work History
2022-02 - Current
Customer Service Specialist
Dick's Sporting Goods, Inc, Bel Air, MD
Provided exceptional customer service to foster client loyalty and satisfaction.
Monitored sales team performance and provided constructive feedback.
Trained, coached, and mentored new sales associates for maximum performance.
2019-03 - 2021-12
Assistant Store Manager
PetSmart, Dundalk, Maryland
Consistently maintains the entire petcare department
Manages to be in the top 100 stores during the Covid Pandemic ( out of 1500+ locations)
All aspects of hiring and developing a highly driven and motivated team
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
2017-03 - 2019-03
General Manager
CVS Health, Upper Marlboro, Maryland
Increased sales by developing a highly motivated team
Coordinated the remodel team to minimize customer inconvenience while continuing to maintains sales ( Plus 5% during remodel)
Coordinated new store build to ensure grand opening date set by corporate was achieved
2013-02 - 2017-03
Home Store Manager
Macy's, Baltimore, Maryland
Managed 25 plus associates to deliver outstanding customer service
Achieved #1 in sales in the Macy's organization furniture department from
Managed inventory control, cash control, and store opening and closing procedures.
2009-03 - 2013-02
Store Manager/District Manager
Luxottica / Sunglass Hut, Baltimore, Maryland
Delivered excellent customer service by greeting and assisting each customer
Trained and developed talent to drive sales and customer service
Focused on building lasting relationships within the Macy's executive team
Languages
English
Education
1993-09 - 1998-06
High School Diploma
Overlea High School & Academy Of Finance - Baltimore, MD
2000-05
No Degree: Business Management / Hospitality Management
The Community College of Baltimore County - Catonsville, MD
.
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