Consumer Relations Specialist
Resume:
Contact
Columbus, IN *****
****.******@*****.***
Education
University of Louisville
Major in Communications
Indiana State University
Major in Communications
St. Mary of the Woods
College
Major in Communications
Key Skills
Leadership
Project Planning
Organization
Multitasking
Detail Oriented
Customer Service
Problem Solving
Filing and Editing
Accounting/Bookkeeping
Technologically Proficient
Self-Motivated
Leadership
2010: I created the training
plan for new employees to
follow.
2016: I coordinated between
multiple departments and
facilitated safety protocol.
Experience
February 2018 – Present
Office Administrator • Bartholomew County Health Department This role implements my ability to coordinate appointments with staff and patients and forecast future necessary appointments. I regularly file and edit patient records to keep them up to date both physically and electronically. I am responsible for answering phone and emails as well as keeping the office equipped with the materials it needs to run smoothly. I prepare the legally required documentation per visit and process billing and payment information.
March 2016 – December 2017
Contractor • SABIC
In this role, I relied on large scale organizational skills to label and box secure files, coordinate with the shipping and distribution staff, and color code incoming shipments to be filed as seamlessly as possible. Through this process, I was able to see each project through from the planning stage through implementation all while ensuring compliance with safety and policy regulations. I regularly updated codes from Legacy software to SAP software and updated electronic files.
December 2008 – January 2016
Consumer Relations Specialist • Dorel Juvenile Group My responsibilities in this role included answering phones, assisting customers to remedy any issues they may have, and coordinating new products to be distributed. This role relied on quick and professional discourse with coworkers and consumers via phone, email, fax, and a company wide communications system. I analyzed information regarding recalls to relay to my superiors and tracked and facilitated that data through the completion of item recalls. During my time at SABIC, I was given the responsibility of creating an updated training plan for new acquisition and trained employees. Proficient In
Adobe, AdvancedMD, AmbirScan, AS400, Docuware, Excel, GovPay, JDE, Legacy, Lotus Notes, Oracle, Outlook, Procreate, SAP, Spectrophotometer, Word, Zendesk, and more.
Furthermore, I am eager and able to learn new programs quickly. References
[Available upon request.]
Cindy Mead
Contact this candidate