Library Assistant Service Representative
Resume:
ESMERALDA CRUZ
****.************@*****.***
Skills
● Bilingual (Spanish and English)
● Self-starter
● Dedicated team player
● Highly developed interpersonal skills
● Ability to multitask
● Time management skills
● Vitals
● HIPPA & OSHA Knowledge
● Medical Terminology
● Phlebotomy
● Injections
● CernerWorks Knowledge
● VersaForm Knowledge
● Navinet Knowledge
● Ipass Knowledge
Employment Experience
Einstein Cardiology- Philadelphia October 2021- Present Patient Service Representative
● Greeted patients as they entered.
● Checked in and out patients.
● Requested authorization for procedures.
● Collected copays.
● Confirmed appointments.
● Forwarded faxes to designated departments.
Vtech Solutions- Washington D.C June 2021- October 2021 Medical Receptionist-Einstein Cardiology
● Confirmed appointments
● Forwarded faxes to designated departments
Linton's Food Management Services - Philadelphia, PA January 2019 to November 2020 Food Service Worker
● Assisted cook with food preparation.
● Set line up inside the side café and main cafe.
● Operate POS computers.
● Maintain a clean and orderly work area.
Tri-County Pain Management - Norristown, PA July 2019 to February 2020 Receptionist/Medical Assistant
● Front desk duties
● Greeted patients as they enter
● Checked in patients
● Made calls to patients
● Addressed queries
● Made appointments and reservations for patients
● Made copies and scanned documents
● Handled prescription orders
● Maintained office records
● Input patient information
Center for Dermatology - Philadelphia, PA December 2012 to January 2017 Medical Assistant/Receptionist
● Interviewed patients to obtain medical information.
● Filed and pulled charts for as well as archived and maintained charts.
● Operated office equipment, such as multi-line phones, computers, copiers and fax machines. and applications too.
● Processed lab specimens to be tested and sent to designated labs. Jacob Foot and Ankle - Burlington, NJ November 2015 to January 2016 Medical Assistant
• Made orthotic impressions and sent them out to be made.
• Recorded patients' medical history.
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Prepared and replenished treatment rooms for patient examinations, keeping the rooms neat and clean. Sanford-Brown Institute - Trevose, PA September 2011 to April 2012 Student Library Assistant
● Instructed patrons on how to use reference sources, card catalogs, and automated information systems.
● Located library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
● Answered routine inquiries and referred patrons in need of professional assistance to librarians.
● Performed clerical activities, such as answering phones, typing, word processing, and photocopying and mailing out material.
Education
Sanford-Brown Institute – Trevose, PA March 2012
Medical Assistant Certification Awarded
Nueva Esperanza Academy – Philadelphia, PA June 2008 High School Diploma AwardedSS
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