Data Entry Office Assistant

TINA FOSCALDO

E-mail: ************@*****.*** 714-***-****

Professional Summary

TEMEKA GROUP – PHOENIX AZ

OFFICE ASSISTANT – JULY 2022 TO MAY 2023

• Provide invoices to home builders for payment on existing and completed jobs.

• Works with QuickBooks in Accounts Receivable as well as Accounts Payable

• Daily contact with home builders to assist with their needs on items needed for current jobs and office supplies.

• Create PO’s for outside vendors and follow up on orders.

• Making changes to increase efficiency in the workplace.

• Opens and distributes incoming mail as well as deposits of incoming receivables.

• Assisting Division President with daily tasks, as well as event planning, and scheduling of meetings.

• Delivered and shopped clients finished products when needed.

• Great understanding of manufacturing processes and procedures. ELEVATED TITLE LLC – UTAH – REMOTE

ESCROW PROCESSOR - OCT 2020 – JULY 2022

• Provide professional title insurance and closing services to commercial property investors, and financial lending institutions.

• Daily contact with clients and lenders. Work with ResWare, Microsoft Outlook, Word and Excel.

• Clear up title requirements, obtain the needed legal documents for conveyance of title, i.e. wills, trust documents, power of attorney, dissolution of marriage, affidavit of heirship, judgment affidavit, etc.

• Verify wire instructions for proceeds

• Highly organized, motivated, self-starter who can multi-task and is able to function in a fast-paced work environment.

ALBERTSONS LLC – Phoenix

CUSTOMER SERVICE REPRESNTATIVE - FEB-2020 – JAN-2020

• Consulted with customers to determine best methods to resolve service and billing issues.

• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

• Set up and activated customer accounts.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Handled customer complaints promptly and effectively.

• Evaluated benefits for each caller to determine service needs and address concerns.

• Assisted 50+ callers per day in fast-paced environment. NASSER CO, INC. Yorba Linda, CA

Sales Account Manager - JUNE-1996 - DEC-2019

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Contacted regular and prospective customers to explain product features and solicit orders.

• Represent multiple varieties of client products through brand management and outreach into nationwide grocery store chains.

• Supervise and coordinate a team of merchandisers and their respective territories.

• Consistently maintain strong client vendor relations via consistent and reliable communication including timely updates, additions to product lines, as well as one-on- one outreach with grocery store representatives and point of-of-sale decision makers.

• Exercise thoughtful conflict resolution practices when handling any client’s complaints of concerns.

• Successfully coordinate large scale food show/events catering exclusively to food product manufactures, their respective account executives, product brokers and key buying representatives of nationwide grocery chains to benefit brand outreach and successful product sales.

• Actively participate and facilitate in-store merchandise display development and product resets.

• Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.

• Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.

SKILLS

• Organized

• Territory sales management

• Excellent problem solving and conflict resolution skills

• Strong verbal and written communication

• Proven supervisory experience

• Proven history of developing strong client relations with continued contacts in key positions

• Administrative support

• Good listening skills

• Quick learner

• Exceptional customer service skill

• Team building expertise

• Strong communicator

• Data Entry

• Strong Attention to Detail

EDUCATION

09-2013 American Career College - Anaheim, CA

Medical Billing

06/1988 Esperanza High School - Anaheim, CA

High School Diploma

REFERNCES - Available upon request.

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