Service Representative Customer

Summary

A personable, dedicated employee with more than 30 years experience in retail “big box” store environments. A self-starter and quick learner with significant experience in store opening and closing processes, managing employees, assisting customers, receiving merchandise, stocking shelves, inventory, security tagging, electronic pricing, checkout processes, returned items, paint color matching and mixing. Received numerous awards for excellence in customer service.

Skills Summary

Receiving Stock Shelves Cash Register Operation

Inventory Security Tagging Electronic Pricing

Answer phone and direct calls Assist customers with questions

Troubleshoot customer complaints Paint Color matching and mixing

Employment History

Lowe’s Home Improvemnt, 1615 Scenic Hwy, Snellville, GA 30078 (Dec 30, 2021 to Aug 4, 2022)

Outdoor Garden Associate

Checkout customer purchases

Ollies Bargain Outlet, 2420 Wisteria Dr, Snellville, GA 30078 (Aug 19 to Oct 3, 2021)

Stock Team Lead

Stock and straighten merchandise

Checkout customer purchases as needed

ALDI, 3340 Centerville Hwy, Snellville, GA 30039 (Nov 12, 2020 to March 28, 2021)

Associate

Checkout customer purchases

Stock and straighten merchandise

Closing Store Clean-up in preparation for next day

Costco, 3980 Venture Dr, Duluth, GA 30096 (July 30 to Sept 14, 2020) 770-***-****

Apparel Associate (part-time)

Assured apparel was displayed to Costco standards

Clean, organize, and assist with inventory of apparel area

Assist members with high quality service

Sam’s Club, 3450 Steve Reynolds Blvd, Duluth, GA 30096 (May 13 to June 8, 2020) 770-***-****

Evening Supervisor

Direct associates to work areas that needed attention

Direct the unloading of trucks when needed

Supervise weekly changes to merchandise displays

Insure merchandise was maintained to Sam’s Club visual standards

Insure associates followed loss prevention guidelines and hazmat and safety policies

Ricoh Electronics Inc., 1735 Satellite Blvd., Buford, GA 30518 (Jan 6 to Mar 25, 2020), employed temp to perm by

Randstad Staffing, 1125 Hurricane Shoals Rd, Lawrenceville, GA 30043 770-***-****

Warehouse Associate

Communicated dimensions from customer order to machine operator

Performed packaging, tagging, and distribution of each customer order

Assisted with inventory count

Clean and organize work area

Maintain quality and safety standards at all times

Kroger Super Mkt, 4357 Lawrenceville Hwy, Tucker, GA 30084 (Jun 2019 to Nov 2019) 770-***-****

Clicklist Clerk

Pick groceries for customers for pickup

Process purchases and deliver groceries to customer vehicles

Fill-in as needed in other departments - cashier, dairy, produce, floral, stocking

Publix Super Market, 1905 Scenic Hwy S, Snellville, GA 30078 (Feb 2016 to Oct 2018) 770-***-****

Customer Service Representative

Assisted customers with purchases, returns, and exchanges to assure a positive experience

Store opening and closing processes (including operating floor care machine)

Front-end opening and closing processes

Filled-in as cashier and in other departments as required

Presented in-store food demonstrations to customers

Cashier

Checkout customer purchases

Register closeout processes

Dollar General, 5570 Lawrenceville Hwy, Lilburn, GA 30047 (Oct 2014 to Dec 2014) 770-***-****

Decatur, GA 30033 (Dec 2014 to Aug 2015) (Store Closed)

1210 Winder Hwy, Dacula, GA 30019 (Sept 2015 to Feb 2016) 404-***-****

Assistant Manager

Store opening and closing processes

Transported daily deposits to bank

Supervised and trained cashier associates

Countdown registers and provide till money to cashiers

Received, stock and price merchandise

Prepared for annual Inventory

Assisted customers to assure a positive experience

Acted as Store Manager at Decatur and Dacula locations in the absence of a Store Manager

Walmart, 3795 Buford Dr., Buford, GA 30318 (May 2013 to Oct 2014) 770-***-****

Customer Service Manager

Supervised and trained cashier associates

Provided till money to cashiers

Spot audited registers

Work closely with Back Office accounting personnel

Supervised Customer Service Desk for returns & exchanges

Assisted customers to guarantee a positive experience

Home Depot, 1670 Scenic Hwy, Snellville, GA 30078 (Sept 2003 to Aug 2012) 770-***-****

Flooring Associate - Transferred to Flooring Department for additional experience.

Assisted customers with purchase of flooring and related products

Stocked and priced merchandise

Paint Supervisor - Transferred to Paint Department for additional experience.

Assisted customers with paint selections and related products

Paint color matching and mixing

Stocked and priced merchandise

Prepared for annual Inventory

Supervised and trained paint associates

Prepared required departmental reports

Front End Supervisor

Supervised and trained cashier associates

Provided pre-counted money packages to cashiers

Prepared work schedules

Prepared required departmental reports

Participated in initial setup of self-checkout registers

Cashier Associate

Checked out customer purchases

Education

South Gwinnett High School, Snellville, GA

Technical Diploma in Business Administration – 1996

Georgia Perimeter College, Lawrenceville, GA

Attended Business Administration Classes – 1996 & 1997

Specialized Retail Management and Customer Service Training from

Publix, Dollar General, Walmart, Home Depot, Pet Smart

Specialized Training and Skills

Electric Ladder and Forklift certified

Microsoft Excel and Word

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