Service Representative Customer

RONELLE SCOTT

**** ***** ***** ** ******* TX **084 C: 407-***-**** ************.*******@*****.***

Summary

Hard working and energetic individual with supervisory experience in the Customer Service call center, with expertise in Windows XP, MS Word, Excel, PowerPoint, Internet applications, as well to seeks an opportunity to make a positive contribution to an organization that will appreciate excellent troubleshooting, communication and listening skills. I possess the ability to answer a multi-line phone system and type at least 40 wpm while keeping a professional and pleasant attitude. An innovative prospect, that is willing to learn and accept constructive criticism positively.

Shipt Shopper 11/20/2021-Current

Customer Service Orlando, Florida

Providing exceptional shopping and delivery experience for customer placing orders with our company. Current rating is a 4.90, 95% on time, completing 325 orders.

KBH Signature Reality Group 12/01/2019-10/30/2021

Residencial Home Sales Agent Houston, Texas

Maintain a good relationship with lenders, appraisers, home inspectors and escrow companies.

Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases.

Compile lists of real estate properties with details regarding their location, square footage and features.

Promote sale of properties through open houses, engagement in multiple listing services and advertisements.

Establish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clients.

Inspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needs.

Evaluate clients’ financial abilities and research properties within their buying power.

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HomeTeam Pest Defense 11/16/2013-11/30/2019

Senior Customer Service Representative Houston, Texas

Handled escalated calls to ensure customer satisfaction and issue resolution.

Work with managers, staff and other Employees to meet customer needs in a responsive, efficient manner.

Responsible for the maintaining Technician routes, resolve customer concern and making sure our customer is a 100% satisfied with services that was provided.

Maintain company standards in Account Receivable and resolve customer online issues making sure online access is successful.

JP Morgan Chase 10/15/2011 to 08/2013

Customer Online Technical Support Houston, Texas

Receiving over 150 calls per day assisting Frontend Bankers and escalated Customers with online technical support.

Assisting Managers with listening and grading Quality Control calls.

Assisting Manager with training new employees and coaching exiting Employees on how to improve on Customers satisfaction.

Resolve customer complaints.

Education

High School Diploma Kempner High School, 2006

Associate in Real Estate Houston Community College, 2019

Resident Insurance License XCEL Solution, 2022

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