Property Claims Academic Advisor

Sheri L. Silsby

210-***-**** *****.******@*****.***

SUMMARY:

Graduate Manager Candidate School

Over 11 years’ experience in Property & Casualty Claims

Nine years Active Duty service in the United States Air Force

EDUCATION:

Master of Arts, Counseling, University of Texas at San Antonio

Bachelor of Arts, Human Services, Hawaii Pacific University

EXPERIENCE:

2018- Present USAA San Antonio, TX

Manager Claims Operations

• Identify opportunities and obstacles and recommend improvements to enhance member experience

• Maintain compliance with policies, procedures, and regulations

• Handle member escalations and make appropriate risk decisions based on policy

• Follow written risk and compliance policies and procedures for business activities

• Perform monthly file audits to ensure quality and provide feedback as appropriate

• Develop and coach claims employees for results delivery

• Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Achieve optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions

2017- 2018 USAA San Antonio, TX

Auto Adjuster II

• Investigated, evaluated, and adjusted moderately complex injury claims for NY, PA & MN

• Utilized available tools, resources, and interpersonal skills to identify member’s needs and provide advice to deepen relationships with members

• Served as NY teams SIU Champion

2013-2017

Subrogation Specialist III USAA San Antonio, TX

• Recovered claim settlements owed to USAA from liable tort-feasors or their insurance companies and negotiated disputed settlement amounts

• Negotiated and finalized disputed Total Loss settlements with adverse carriers

• As an Arbitration Forums panelist, arbitrated liability disputes between insurance companies, ruling on the final liability outcome

• Reviewed and evaluated claims for appropriate disposition of either arbitration or litigation

• PULSE Representative for Subrogation Department

2011-2013

Auto Adjuster III USAA San Antonio, TX

•Responsible for the investigation of theft, fire and vandalism claims to ensure payment accuracy, regulatory compliance, expense management, and best-in-class service

• Create Total Loss Valuations for settlement of stolen vehicles

•Experience using Xact for detailed personal property claims

•Investigated, evaluated, and negotiated complex non-injury claims

2009-2010 University of Maryland University College Kuwait City, Kuwait

Field Representative

•Developed recruitment strategies to find new students and qualified instructors for ongoing educational opportunities for deployed service members

•Developed and participated in extensive marketing campaigns of university programs

•Responsible for the academic development of students to ensure proper progression

2002-2009 University of Texas at San Antonio San Antonio, TX

Academic Advisor and Freshman Seminar Instructor

•Academically advised students individually and in groups about the development of educational plan options, course selection, schedule planning and program polices

•Traveled throughout Texas in support of annual student recruiting events

•Taught Freshman Seminar Course with topics including critical thinking, study skills, diversity, personal growth and career exploration

•Recruited and assisted in hiring personnel for various positions in the organization

•Served as committee chair for two major university wide events and committee member on three state-wide academic conferences

•Researched articles for Professor’s ongoing research projects

•Various administrative tasks including, typing correspondence, filing, and compiling and maintaining databases and student records

1992-2001 United States Air Force San Antonio, TX

Administrative/Personnel Office Management

•Initiated utilization of Records Management System and created an electronic filing system

•Managed transactions of an account with assets of over $190,000

•Prepared and executed purchase orders, checks, and credit card transactions

•Prepared and maintained monthly accounting records

•Scheduled meetings and prepared agendas as well as recorded and distributed meeting minutes

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